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1 Hotel Central Park New York Tripadvisor Reviews
Latest Reviews On Tripadvisor
15 Reviews
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Nice Vibe at a Price
Things we love: honestly, it smells amazing in the lobby. The restaurant is convenient and the food is good. The overall vibe is nice. The rooms are well-appointed and eco-friendly; it is amazing to hang out in the window seat and get a glimpse of Central Park. The location is perfect. As others have suggested, the service is a bit inconsistent. Even slightly earlier check-in seems impossible (on the 4-5 times we've stayed) and there is often a long line waiting to check in. The price is a bit high.
Be the first to ReplyAnastasia at Guest Services
Anastasia at 1 Hotel Central Park's guest services is a true gem! Her warmth, professionalism, and attentiveness made our stay unforgettable. She went above and beyond to ensure we had everything we needed. She made our check-in a seamless experience as we arrived at 1 am. Anastasia's dedication to guest satisfaction truly sets the standard for exceptional service.
Be the first to ReplyExcellent hotel & great location
1 Central Park is a really great hotel and a funky vibe. Rooms were decent size and nice views up to Central Park. Service was friendly. Beds were comfortable and the shower are decent. Nice mini bar in the room. Steamer as opposed to an iron was good. Recommended.
Be the first to ReplyFirst but not last stay
This was my first but certainly not last stay at 1Hotel in NYC. Upon arrival I just felt cozy being surrounded by wood and greens. Check in was seamless and everyone very welcoming. The room, while small, was brilliantly laid out. Once figured out (the lights and shower curtain) everything made sense. Sadly, I didn’t find the robe provided until checking out. Don’t miss that! Ice was brought upon request. A microwave also. I experienced first class service and knew the whole staff was there to serve the clients. Impeccable teamwork!! Very professional and friendly. All smiles. Even remembered my name! I had an issue with a neighbor and when brought to the attention of management, Pauline was beyond accommodating even offering breakfast as “handshake” which I graciously accepted. She also approved an extended checkout. I returned too late for breakfast so had lunch. I had a Virgin Mary and Steak Frites. Perfection! Jams, the restaurant, is not to be missed even if not staying there. I was in the city for some medical reasons and my stay at 1Hotel was like being in a big hug. Thanks to everyone at 1Hotel NYC.
Be the first to ReplyGreat Choice!!
Such a wonderful experience staying at this hotel. The staff was over the top great, the room so smartly designed, the gym well equipped and the restaurant so tasty!!! From the minute we arrived to the day we were leaving everything was absolutely perfect.
Be the first to ReplyAnother memorable stay at 1 Hotel Central Park!
Fantastic stay at the 1 Hotel Central Park. We were there celebrating my daughter's 16th birthday and the staff outdid themselves by creating an incredible Harry Potter theme decorations to our room. Upon arrival we were so delighted, as was our daughter. A big thank you to Concierge team Brayam, Michael, and Luis for putting everything together. It was a trip that we will always remember! 1 Hotel Central Park never disappoints! Thanks also to G who took great care of us on our last day...we can't wait to come back!
Be the first to ReplyA great hotel for our group
The hotel is great and the team is fantastic. Roberto, Vanessa, Shane, Michael and Bryam from concierge, Paulina and Lauren were great. The food was amazing and Chef Sylvain was very helpful and nice to work with. Our group had a great time at the hotel.
Be the first to ReplyStyle over substance
We booked this hotel due to its location and guaranteed interconnecting rooms for our family, both of which the hotel met. The hotel was disappointing in all other respects and did not meet the standard of its competitors in NY or comparables in other cities. The positive reviews here are genuinely mystifying; we did not experience good service and although staff were at best pleasant, they did not deliver. The restaurant is busy and unwelcoming to hotel guests - we tried to get drinks here twice and on both occasions 4 of us were shown to 2 low stools by the service area and restroom and then ignored. Bell staff were not available to help with our luggage from our rooms when checking out. We booked rooms with a “premium city view” - and got a view of scaffolding and for the first 3 days of ours stay 6 construction workers who seemed to enjoy the view directly into our rooms much more than we enjoyed our view of them. We were not advised of this construction work when we booked but when we complained reception staff told us it had been ongoing for a year. We experienced issues with a blocked and flooding toilet in one of our bathrooms. Each room had fire alarms located directly above the head end of the bed and which flashed every 5 seconds. The reception staff told us they received lots of complaints about this, but that this was the case in every hotel room in New York (eventually acknowledging that some detectors were better located than those in our rooms which seemed to be positioned for maximum sleep disturbance). The bathrooms have glass walls and no privacy at all - difficult to manage for a family sharing rooms. We brought the above issues to the attention of a “leader” on Day 1. The plumbing issue was fixed immediately, but otherwise nothing further happened despite promises to move us to other rooms/ re-look at our room rates and my chasing reception staff twice for updates. Following check-out the hotel advised that it had deducted the USD45 per room per day “amenity fee” on one (just one) of our rooms. (That’s the daily fee they charge for WiFi, nespresso pods and use of a gym - all standard stuff usually wrapped up in the room rate) as a small gesture and acknowledgment of the issues that we had faced. The gesture was derisory. Our experience at 1 Hotels Central Park was poor and we would not stay here again or recommend it to other families.
Be the first to ReplyAmazing stay and outstanding staff, especially Joshua Quiza!
Excellent location, rooms are on the small size but the bed is very comfortable and the nespresso machine is a huge win! I've stayed here now at least 4 or 5 times. The staff though are what make this place great. Super friendly, professional and very helpful! Joshua Quiza is an amazing employee and this hotel is lucky to have him. Every time I go he remembers me and makes sure everything is taken care of for me!
Be the first to ReplyGreat Experience and Exceptional Hospitality
Our stay was highlighted by exceptional decor, outstanding service, and remarkable hospitality. Paulina at the front desk exemplified this by gifting us with the unique room items and dog treats we inquired about, showcasing their above-and-beyond approach to guest satisfaction. Thank you
Be the first to ReplyAn urban sanctuary!
I stayed here with my family for a weekend, and it was hard to leave! I travel a lot for work and leisure, and finding a hotel with service, comfort, location, etc. is hard to find. This hotel covered it all and more. From the moment we pulled up to valet, we were welcomed with a warm smile and felt taken care of immediately. Breakfast was delicious, with fast and friendly service each morning. The rooms were comfortable, with beautiful views of the park and city, and I loved sitting on the little nook overlooking the busy streets. I loved the foam roller and steamer in the room- something you don't normally see in hotels, and are useful items to have! I'm currently writing this from another hotel, and it just does not live up to my experience at 1Hotel Central Park. Thanks for setting the bar high and spoiling us - we can't wait to come back!
Be the first to ReplyGreat staff - always make me feel welcome!
The hotel has a good price point and is clean and comfortable, although the staff are what makes it special. Maryam has taken the time and effort to get to know me and was very helpful with finding the best room options for my family - as we typically travel with teenagers and need specific layouts and locations. Thank you again! The front desk and bell staff are also amazing and are always there to lend a hand or provide assistance - Chester, Josea, Shane, Anderson, Gee, and Lorenzo (driver) go above and beyond to personalize the experience. We find ourselves going back to the hotel often and the staff are a major part of that decision. Looking forward to our next stay.
Be the first to ReplyGenuine hospitality
Very friendly and accommodating staff. My room was well appointed with extras you don't usually have in a room-steamer, yoga mat, etc. I liked the "one less thing" where you could leave an unwanted item of clothing and they would donate it. Talking to staff I learned many things about sustainability--they have a 5 min shower timer you can use if you want to try and conserve water. Great location. Staff were genuine and helpful with questions. Jams restaurant food was very good and served quickly.
Be the first to ReplyGo To Spot in Midtown
1 Hotel combines a perfect NYC location with meticulously maintained rooms and attentive service. Our 2nd visit was as good or better than the first. Quiet, park view room was a welcome respite from the rush of Manhattan. 1 Hotel is our go to Midtown place to stay.
Be the first to ReplyFantastic Stay!
My friend and I had an amazing stay at the 1 Hotel Central Park! The location is amazing, rooms were spacious and super comfortable, and the food was also great. Huge shout out to G who works at the hotel, he made us feel welcomed from the moment we arrived. Cannot wait to come back hopefully soon :)
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