Style over substance - 1 Hotel Central Park New York - Trade Reservations
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🤢 2/5 - Style over substance
By 👻 @Triptompls, 04/15/2024 3:00 am
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We booked this hotel due to its location and guaranteed interconnecting rooms for our family, both of which the hotel met. The hotel was disappointing in all other respects and did not meet the standard of its competitors in NY or comparables in other cities. The positive reviews here are genuinely mystifying; we did not experience good service and although staff were at best pleasant, they did not deliver. The restaurant is busy and unwelcoming to hotel guests - we tried to get drinks here twice and on both occasions 4 of us were shown to 2 low stools by the service area and restroom and then ignored. Bell staff were not available to help with our luggage from our rooms when checking out. We booked rooms with a “premium city view” - and got a view of scaffolding and for the first 3 days of ours stay 6 construction workers who seemed to enjoy the view directly into our rooms much more than we enjoyed our view of them. We were not advised of this construction work when we booked but when we complained reception staff told us it had been ongoing for a year. We experienced issues with a blocked and flooding toilet in one of our bathrooms. Each room had fire alarms located directly above the head end of the bed and which flashed every 5 seconds. The reception staff told us they received lots of complaints about this, but that this was the case in every hotel room in New York (eventually acknowledging that some detectors were better located than those in our rooms which seemed to be positioned for maximum sleep disturbance). The bathrooms have glass walls and no privacy at all - difficult to manage for a family sharing rooms. We brought the above issues to the attention of a “leader” on Day 1. The plumbing issue was fixed immediately, but otherwise nothing further happened despite promises to move us to other rooms/ re-look at our room rates and my chasing reception staff twice for updates. Following check-out the hotel advised that it had deducted the USD45 per room per day “amenity fee” on one (just one) of our rooms. (That’s the daily fee they charge for WiFi, nespresso pods and use of a gym - all standard stuff usually wrapped up in the room rate) as a small gesture and acknowledgment of the issues that we had faced. The gesture was derisory. Our experience at 1 Hotels Central Park was poor and we would not stay here again or recommend it to other families.
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