Awful customer service and concerns over health and safety - 28-50 Wine Workshop & Kitchen London - Buy Reservations
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🤮 1/5 - Awful customer service and concerns over health and safety
By 👻 @saz5England, 07/29/2022 3:00 am
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Arrived at the restaurant for dinner at 7.30. We had to ask multiple people to order our food with many of the waitresses speaking minimal English. Our starter arrived after about 45 minutes (cold sharing plater) which was fine. After 2 hours since arriving we still hadn’t received our mains so we decided to just ask the waiter (dark blazer) for the bill to which he apologised for the slow running of the food and offered our drinks and starter complimentary which was reasonable given the experience we had. Just before we got up to leave, one of the waitresses then walked into another employee causing a spillage of liquid onto the floor. Every employee in the restaurant continued like nothing had happened with the liquid just left. I then got up and explained to the waiter in a white suit it was a health and safety hazard to which he just ignored me. After 10 minutes he came back with a sign and told me to ‘relax’. I don’t usually write reviews however after such a shocking incident at the end I felt it was important I share my experience. We then left the restaurant with the liquid (which was burrata water and smelt) still on the floor as the staff just worked around it (gross!).
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