What need do you have to treat like this? - Aarde Restaurante Madrid - Buy Reservations
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😒 3/5 - What need do you have to treat like this?
By 👻 @Flyer54152303251, 04/03/2024 3:00 am
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We arrived on a rainy Tuesday around 9 p.m., the hostess greeted us and asked us if we had a reservation, to which we said no, she told us to stop by here and took us to the part that was entering on the left, there were two tables. empty, and very kindly he told us better in this one because in the other one it gets very cold when they open the door and we ah great but right next to it there was a table with a lot of kids talking loudly happy and we said better we move to the other one but Indeed, it was getting extremely cold, so we decided to go back to the beginning (all this in a matter of 2 minutes) well until then everything was correct and very good. We were about to order when suddenly a waitress appears out of nowhere and without greeting us she tells us: this table is reserved, you have to go to the bar, a little more she takes the chairs from us and we calmly try to explain to her that they had placed us there and etc. He tells us, well, it doesn't matter, you have to go to the other side, but he spoke with such an unpleasant tone that he had never received treatment like that either there (which he had already been to many times) or in any other restaurant, so We said: sorry but that is not the way to treat clients and we will not move from here, in which case the problem is your poor coordination. The waitress leaves and suddenly returns and says in an altered voice: for next time, you have to make a reservation!!! What an embarrassment we had with some investors who came from outside Spain and we decided to take them to dinner there. I wonder if the store manager is aware of the behavior of his workers or if they act on their own free will, or if they don't care and are only interested in billing. (Great empires have fallen)
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