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🤮 1/5 - Received a text less than 3 hours before we arrived saying
By 👻 @Dean W., 10/11/2022 3:00 am
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Received a text less than 3 hours before we arrived saying they had cancelled our reservation. The explanation was that the "restaurant was fully booked, so we had to cancel your order". Which was a very frustrating response as it made no sense. We booked the reservation several days earlier and also received a confirmation email the night before, which we confirmed. We cleared our schedule to make this restaurant, was driving from the North of Mallorca for the day and got a text in the middle of driving. No alternative time was offered to us, whoever texted us seemed very unapologetic, no good reason was given for the last minute cancellation. Maybe the food is good but if you care about the experience and customer service, Adrian Quetglas' restaurant may not be for you and your family's precious vacation time.
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