Nice Resort, TERRIBLE HOTEL - Baha Mar Nassau - Trade Reservations
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Nassau's Best Hotels that are most frequently booked by customers of Baha Mar Nassau
🤢 2/5 - Nice Resort, TERRIBLE HOTEL
By 👻 @G7968FHRF, 03/21/2023 3:00 am
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**Please read before visiting the Grand Hyatt Baha Mar. This review is lengthy, but I wish I had this information before booking my stay.** I have visited Bahamas many times in the past, but this was my first stay at the Grand Hyatt Baha Mar. Previously I had stayed at Atlantis (both Royal Towers & Harbourside) and The Cove. I adore the Bahamas! When we booked our trip to Baha Mar, I was excited to experience the new resort. Unfortunately, our experience at the Grand Hyatt Baha Mar was awful. Given the premium price point, I was expecting exceptional service. That is not what we received. DISGUSTING ROOM We had a 2 Queen Fountain View Room at the Grand Hyatt (East Tower). The room and bathroom were both spacious and well decorated. That said, they were not properly cleaned (it is possible they were not cleaned at all). There was visible dirt on nearly every surface. The large rug in the centre of the room was filthy. There was black mould and pink bacterial film in the shower, and dirt in the sink. One of the beds had sheets with several brown stains. We plan to report the uncleanly state of our room to The Ministry of Tourism or Health Department (whichever is more appropriate). HOUSEKEEPING MIA We stayed at the Grand Hyatt Baha Mar for 4 days. During this time, our room was only visited by housekeeping ONCE (on the second day) and it was clear they did nothing more than make the bed and replace the used towels. On the third day we called for housekeeping several times, and no one ever bothered to come. By the last night we had run out of towels and could not even shower before dinner. My husband called multiple times to ask for towels, we waited for hours and no one came. Finally, at 9 pm towels were dropped off at our room. OVERPRICED CAR SERVICE I would strongly recommend you DO NOT book the car service offered through Baha Mar. While the drivers were incredibly friendly, the service itself was disorganized and overpriced. We had difficulty getting a car and waited much longer (past our pre-scheduled pickup time) than our friends who simply hopped in a $20 cab. On the way back to the airport at the end of our trip the diver dropped us off at the wrong place (despite knowing our destination) and we had to walk to the correct building in the pouring rain. CREDIT CARD FRAUD At The Lynden (cocktail bar) my husband purchased drinks for our group. He kept the receipt. When he checked his credit card online, he noticed he had been overcharged by approximately $80. We reported the fraud and got hotel management involved. While we were able to have the charge refunded, this was a stressful and unnecessary waste of time during our vacation. SOME POSITIVE NOTES The pools and waterpark were both a lot of fun (especially for kids). The beach was beautiful and not overly crowded. The flamingo parade was probably highlight of my child’s stay. The food quality was surprisingly good. We got lunch from the food stands (El Jefe, Barracuda and Da Poke Bowl). Everyone was satisfied with their meals. We had dinner at Cinko and the food was great, albeit expensive. I would say, generally speaking, the food is better than at Atlantis (and similarly priced). SUMMARY: CHOOSE SOMEWHERE ELSE Overall, our experience at the Baha Mar was mixed. If we return, we will certainly not stay at the Grand Hyatt as the dirty hotel room and lack of service made the stay very uncomfortable. It is a shame because the resort was quite nice and there was a lot to do. The service at Atlantis (all hotels) was much better than what we experienced at the Grand Hyatt Baha Mar. If we give the Baha Mar another chance, (at this point it’s 50/50) we will likely try the Rosewood instead.
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