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Benihana Orlando Tripadvisor Reviews
Latest Reviews On Tripadvisor
32 Reviews
0 Replys |
Messy dinner
We are very disapponteid with the experience we just had at Benihana. Firstly, I did a reservation and my family could only seat after about 45 minutes from the time scheduled. While we were waiting at the bar, the waiter was rude and forgot part of the order (judging by the uniform, it seems he was a manager or something like that). After we were at the table, it took more than one hour for us to start eating. We had to ask more than five times to have our drinks served. My child slept before he could eat. The only good part about the dinner was the chef Tahn, who was extremely kind and prepared us a delicious food. The check was also wrong (missing items) and before we could notice, the waitresses changed it for a higher price.
Be the first to ReplyRead everything! What's included in your meal and double check your bill!
Food was excellent! The chef did a great job. But make sure you read the menu well. We ordered off the specialties section of the menu that says it comes with 6 courses, including ice cream or sherbet and hot green tea. After eating the main course and the chef left, the waitress came by and announced that she would be right back with everyone's checks. We asked about the ice cream and tea and she said not everyone would be getting it. We all ordered off the same section of the menu. She brought the checks and we had to once again ask about the rest of our meal because she was ready for us to pay. She brought the ice cream but not the tea. When asked she said "Oh! Did you want that? I could bring you some." She wasn't going to bring it unless we asked. It clearly says on the menu that it was included. For over $50 a meal, yes we want everything that it comes with. When we finished our dessert and was ready to pay, the bill was wrong. The waitress charged us for a drink we didn't order and overcharged one of the items on the bill. Excellent food, but make sure you read everything!
Be the first to ReplyGuests to leave the table
Great cuisine, but poor wait staff. The attendant placed 2x plastic trays on the hot plate, made a mistake with the orders and when we asked to clean the plate before the cook came to prepare the dishes, she asked us to leave; as we had already eaten the starters, we didn't leave and she started ignoring us when we ordered soft drinks,โฆ. The chef cleaned the plate, removing all the plastic stuck to it and impressed us with a great dish.
Be the first to ReplyWait even with a reservation
Starting out, I made a reservation for 7:45 p.m. thinking reservations, since they accepted them, they would honor them. I mean why would a restaurant permit the making of reservations if they wouldnโt honor them, right? So I spoke to one of the managers, and he explained that the open table system permits more bookings than seats even at last minute which reflects badly on the restaurant notwithstanding that Orlando is crazy busy. He was gracious and felt badly that itโs a bad reflection on his restaurant. I reconsidered the angst I was feeling and have some empathy, and I think if youโre booking a reservation for this restaurant, come prepared for at least a 30 minute wait even with a reservation.
Be the first to ReplyFamily Celebration
We set up a reservation weeks in advance. This was to celebrate mine and my wifeโs 5th anniversary. Upon arrival they were packed, which is expected for Orlando. But it took us 30 minutes to get seated, with a reservation. This worst part was the seating. They overstated our table. I spent the entire meal squashes in a corner with my legs pressed together. Twice I had to push away from the table due to cramps in my legs. The food was good, but a little over priced I thought. We have a real nice hibachi grill in or town, and the prices are a little more acceptable. But our chef was good and he did a great job preparing our food. Now my parents asked for medium rare on their steaks, but they got was more medium. Could we have waited for another table? Possibly. But how long would we have waited? It was now 7 on as we got seated. So that was really our disappointment.
Be the first to ReplyDoesnโt disappoint
Excellent dinner, nothing disappointing with the food! the meal prep was typical show. We had shrimp and steak. Many at our table had sushi Food tasted terrific! Great service
Be the first to ReplyVery poor organisation and management of table reservations
Extremely disappointed with the service received, we booked in for a table of 12 at 5.45 pm and didn't get seated until 7pm The staff and management seemed unorganised and not really interested with the delays all of their customers were receiving. A recommendation would be that if the tables are delayed that they call the booking parties to advise them of the delay, that way the entrance wouldn't look like a cattle market with people everywhere getting in the way of the staff. A plus point of the evening was that when we finally got seated the food was excellent with the chef having a very pleasant manner.
Be the first to ReplyDisgusted and Disappointed
I will never ever go to this location or any other Benihana location again. I arrived 15 minutes prior to my reservation and had to wait another 30 minutes. I wasn't happy about this but it wasn't a really big deal. However, I decided to wait at the bar. The drinks are completely over priced and when I questioned 3 drinks for $60 the manager was really rude about the pricing and told me "You should have read the menu before ordering that is why the prices are listed on the menu." Well, there isn't a menu item or price for a shot of Casamigos Tequila or a Martini Lemon Drop with a sugar rim. We had these two items and a Kirin beer. The total was $60. That is outrageous and unheard of. We were then herded off like a head of cattle to sit at the very last table right next to the exit door. The older couples that were seated with us were very displeased and were not treated very friendly. I decided to leave and there were no apologies whatsoever nor consideration. We were told by the manager again if there is an issue "please take it up with corporate." I gave three stars for the food because I have had the food before and it is pretty good. However, I did not eat tonight. Singed, Never Returning Customer
Be the first to ReplyUnclean, bad prep, poor staff
Went in for an early lunch at 11am on a weekday. It took two hours to complete the lunch. We waited an hour for the cook to arrive to the table, he was not skilled nor was the food prepared properly. Everything was dumped with butter and was flavorless. The restaurant was absolutely disgusting, every window was smudge probably over a month since being cleaned, floor littered with debris, and a foul smell throughout the restaurant which had peeling wall paper and was severely worn. My instinct was to drive off when I noticed how the front door class was smudged with filter from top to bottom but I wanted my kids to try the original. I've never felt more robbed of a $200 meal. The entire staff is rude and act like they are doing you a favor.
Be the first to ReplyTerrible experience - dirty and unsanitary
We recently visited Benihana in Orlando for a family dinner on vacation. We were looking for a fun experience for the kids. Unfortunately this was an awful experience. First - we made a reservation and were told that they were running more than an hour behind on their reservation times. Not ok when coming with young kids. Next- we were given wineglasses that were completely dirty with food stuck on them. When we asked the waitress for clean glasses, she brought back the same ones that had been wiped with a dirty cloth by the bartender. The food and dirt had been smeared on the side of the glass. When we asked her about it, she told us it was the same glasses. Then I got my soup and it had hair in it. Truly disgusting. Really unfortunate experience - we will not go back.
Be the first to ReplyPoor Planning
We made a reservation for 8:30, we were told the restaurant was overbooked and waited over an hour to get into the restaurant. Then we were rushed by the staff through dinner because the restaurant was closing soon. There was no compensation or even an apology from the restaurant.
Be the first to ReplyUnfortunate experience - Totally lacking the experience the restaurant was famed for!
Let me start by saying that we normally visit this establishment at least once per year and we have always been extremely happy with the ability of the staff to provide a great experience. Unfortunately, we did not have the same experience at our December family meal. We went to celebrate my daughter's birthday for a reservation @ 6:30pm. Let me just share the shock and dissatisfaction as we were finally seated at 7:30pm. The restaurant has added a leaf to fit more guests tucked away from the experience. Let me just say, I'm sure there are people that don't want to sit in front of the fire...right???? This is teppanyaki, why else would someone venture to this establishment? I mean, it's not like they provide the highest quality ingredients or that you get your money's worth in food. This establishment was built by providing an experience. How sad that corporate has decided it's more important to get as many people seated for more to the bottom line than focusing on providing a stellar experience to keep patrons coming for more. Needless to say, there were 5 of us and we ended up with the leaf! There was no room between the leaf and a beam to even move a chair. I asked for the manager immediately and they held composure and chose to hide behind corporate. They did offer to seat someone else there and they would work us back into the shuffle for an upcoming table...how kind! We had already waited an hour beyond our reservation. Very frustrating, but I do know this happens sometimes. Well it should be sometimes, but when the managers (yes plural) came they told me it's this way every Saturday. I'm blown away...you mean you purposely overbook on reservations every week!!! WOW! Way to strive for success! Again, they said they cannot tell corporate that they need to accept less reservations. Again, that corporate thing. I'm getting it. It's really not about me or my experience is it! After an exchange with the managers I chose to make it work and have our meal. Unfortunately, I wanted to walk out, but it was my daughter's birthday and I needed to put that above myself or the establishments complete failure to even attempt to provide an experience. All this and even before we started the meal! Now onto the meal, our wait staff worked to get our drinks and orders in and came back pretty timely with drinks. It seemed like we may make some progress. After a bit he returned with enough forks for some of the table and stated that he was waiting on more. Ok no problem, they'll be right out...wrong! By this time drinks were empty and needing attended to. There was no one in sight to assist. After a bit our soups and salads were delivered...still no forks. We asked for refills and it was acknowledged. Those with forks were able to enjoy their salad and at least the soups came equipped with a spoon. As the table was finishing their salads and soups, at least those with forks...the chef made his way to the table and started verifying the meal choices. He then started through his service on the grill. Shortly into that the forks were finally delivered. Mine had tines that were all directions so I attempted to straighten them and the chef asked for the attendant to get a new one. It was promptly delivered. We continued progressing through the chef experience on the grill. About 10 minutes later the drinks were finally refilled and we continued getting through the meal. The chef was not bad at all. He was not dynamic, but he didn't do anything wrong. We now transition to the end of the evening and we ask if our daughter is supposed to be sang to or anything. They attendant never even asked the guests to make it a celebratory evening! Again, I'm getting it. It's really not about me or my experience is it! The attendant that brought our checks went to the back and they did come out and sing to my daughter and gave her a scoop of ice cream! I am appreciative that she did that, but for $300 you would expect it not to be an oversight. I can think of a lot of places to spend my money that provide a better experience and if I'm being honest, I'm willing to spend more if I am treated right and I get the experience I'm paying for. My frustration is getting a lackluster underwhelming experience at an exorbitantly overpriced price point! Needless to say, I don't believe we will be venturing back to this establishment again. They would have to make some serious shifts to earn my desire to put myself through this again. I guess if I have to sum it up in a statement I have to say this was a dismal display of customer service and a deep lack of desire to provide the experience this restaurant became famous for!
Be the first to ReplyChain Hibachi
Better get reservations, can book online. This place is always crazy busy. Service was a bit slow at times. Staff is very friendly. Think there are better options in the area. Wife and I spent $150 here and nothing special crazy in ordering. Not sure I would come back.
Be the first to ReplyVery poor experience
I had my family of 17 out for a special dinner. Gougers. Upcharge for chicken fried rice. Our chef was new. Dropped stuff all the time during the "show". My wife had to ask for her chicken that he forgot on the grill. Was fully dried out. Chef forgot to cook my son's noodles until he asked. Flubbed most actions you expect at this place. I paid over $1000 for this guy to practice.
Be the first to ReplyLunch and a show
Enjoyed watching our Chef. Although not as good as our last visit many years ago. Show at the table behind us was better so guess it depends on who you get. Food was excellent. Not cheap but worth it. Took our dad that had never been.
Be the first to ReplyDisappointed!
We ordered a spicy shrimp roll for an appetizer and a combination dish which included miso soup, salad and filet mignon with vegetables. Our waiter asked if we'd like rice and we said okay, he did not mention there would be an uncharge. Within minutes we got the soup, salad and the entire rest of our order, but not our shrimp roll. We asked that everything be returned to the kitchen as it would all be cold by the time we received and ate the shrimp roll. We found the roll to be delicious. When the remainder of our order came everything was good except for the rice which was tasteless and gummy. When the bill arrived we were charged for four meals! That was corrected, buy annoying. It was good we checked it before paying. Overall if was a disappointing meal.
Be the first to ReplyReservations mean nothing at this Benihana .
We had a7:45 pm Reservation . It is now 9::48 pm and the Chef still has not showed up and we are not given any assurances when he will . We have kids that should be asleep by now , but no one seems to care . Hopefully the food will be decent , but this is disrespectful
Be the first to ReplyPoor experience
Terrible service, reservations were off by 30 minutes. Table was not ready when we sat down. Sloppy management and reception
Be the first to ReplyWonderful restaurant and close by
You can't beat Benihana for food! Love the chefs and the wonderful simple seasoning! Thank you to all who make this chain great!
Be the first to ReplyOver Priced for "ABSOLUTELY POOR" Service
Visited Benihana's on International Drive in Orlando Florida on January 12th, 2023. The service was the worst I have ever experienced at a Benihana's. I have been to many in the State of Florida and this one is the worst. Once seated the server (a tall black young man with Dreds) took about 25 minutes to get to our table. Once there he took our drink order, and we waited another 15 minutes before he returned. He finally returned and delivered the drinks and said he would be right back. He returned about 10 minutes later. Once he took our orders he royally screwed them up. People at the table ask for white rice and the chef said that the server was going to bring the white rice. Well, the Chef had completed the meals on the grill and still no white rice. Some of the orders where not on the cart the Chef brings out. The Chef had to go back to get items to complete the orders. The food was just ok. Once the Chef was finish preparing the meals for the table he went to the back to get white rice. The server was the absolute "WORSE"! People needed things at the table, but he never showed up and when we asked another server, he said he would get our server. About 5 minutes later the server showed up with checks to be paid. He never checked on the table to see if anything was needed. The girls at the table wanted to have Sherbet or Ice Cream, but he never came back, and they were never offered. After waiting for a while, we all just decided to leave. When you pay that price for dinner you expect fairly decent service. The service was "TERRIBLE", I will not return after being a longtime customer. Totally Disappointed!!!!! I will make sure to inform everyone in my network to choose anywhere other than Benihana's on I-Drive. I have had better meals and service at Red Lobster which is not on the same level as Benihana's. Coachdc@yahoo.com
Be the first to ReplyNate the Great
5 stars. Great food, great jokes, you won't be disappointed with Nate, the Great. Two thumbs up ๐ ๐
Be the first to ReplyOpen Table reservation doesnโt mean anything.
What good is it to make a reservation when Benihana fulfill them. Got a reservation for 7:30p and was told at arrival that we wonโt be seated and had to wait. So basically this was it for birthday celebration because what we were going to do afterwards will be closed. Waste of time.
Be the first to ReplyBenihana - entertaining, good value and good food
There is no Benihana located near our home so we enjoyed the opportunity to go to this one, across the street from the timeshare where we were staying. We went at lunch time and it was busy but not overcrowded. The food is cooked right in front of you on a grill with a few tricks thrown in. And it was excellent.
Be the first to ReplyFantastic Way to Round off our Holiday
I had read a few reviews that the restaurant had gone down hill so was a little nervous about going. Also my wife had been 40 years ago and had great memories but as it was our last night in Orlando we thought we would give it a try. I have to say it was one of the best eating experiences I have had for a long time. The table was delayed a little but we had a nice drink at the bar and got our table 15mins after arriving. All the staff were friendly and welcoming. We joined another family of 5 to make up the table so unless you are a party of 8 you will likely have to share with other guests. This was fine for us and added to the experience as we got on well with the family we joined. The lady who served us was lovely and very attentive. The chef who cooked for us was Japanese so his English wasnโt great but he interacted well with the table. The highlight was the taste of the food, everything was cooked to perfection and seriously tasty. Scallops, steak and chicken were all beautiful and the veg and rice also full of flavour. It was a great way to round off our holiday and I really donโt know why there have been previous negative reviews. Best meal we had on our trip so highly recommend
Be the first to ReplyHORRIVEL
The restaurant took more than one hour to get our table ready. It was my birthday and I was devastated. The restaurante is very irresponsible. It has to take better care of its clients and pay more respect to them. Ok
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