Today 3/21/22 at 3:15pm was our reservation for 8 people. - BiBo Dani García Madrid - Buy Reservations
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🤮 1/5 - Today 3/21/22 at 3:15pm was our reservation for 8 people.
By 👻 @Genevieve B., 03/21/2022 3:00 am
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Our reservation was made over a month ago since we were visiting Madrid for 2 days for my niece's 23rd birthday. My niece picked the place because of Dani Garcia reputation as a Michelin star chef with €€€€ 4 Euro sign. The location of our table was in the corner by the service door which 1 of the seat had to be repositioned several times during the course of the meal so as not to be in the way of the wait staff. It took 10 minutes for Paula to introduce herself to our table. She started by taking our beverages orders, starters, and main course. My boyfriend asked Paula if possible to have 3 separate bills for each family (2, 2, and 4) which we motioned to Paula who were in the group. Paula replied "no problem'. I can't emphasize enough how delicious the food we ordered and the food presentation was very nice. But the service was unsatisfactory and unacceptable. The wait staff lacked communication, team work, and proper training on customer service. The following failed service were as follows:1) as we ate the starters Macarena took my sister's foie gras appetizer plate filled with thin bread without asking if she was finished. 2) Macarena also took my bread plate with butter and piece of bread without asking if I was finished. 3) As Macarena prepared the Cesar salad beside our table for show, she placed all the salad with chicken on 1 plate and served to my brother. Then 2 minutes later she came back and tried to explain in broken English that the Cesar salad was to be split with my sister without chicken. Macarena took the plate back and returned with 2 salad plates. My sister's salad plate was a mess. Also this was unsanitary since my brother already started to eat the salad in the first place. What happened to sanitary service since we're in the middle of COVID pandemic?All of the above we tried to overlooked since we were really enjoying the delicious food. But we finally reached out threshold when 4) Macarena once again took my niece's unfinished dessert without asking if she was finished. My niece was really enjoying her dessert with her cocktail. My sister even approached the manager about the above experienced. No apology or explanation was provided. 5) when we asked for the bill another wait staff brought a bill for EU 349.68. So we asked for Paula so she can give us 3 separate bill. Other wait staff acted like they don't know Paula. Finally we were told that Paula was gone for the day. Mind you we frequent fine establishments and familiar with great service. From our experience Paula should've introduced her replacement prior to leaving her work.6) Another staff brought 3 separate bills with incorrect orders. Also the total of the 3 bills were EU 422. So we asked for the original bill which at this time they could not produce. And out of frustration we decided to just split the bill. I also wanted to add our orders were placed/given to the wrong person. All the wait staff were in a rushed like what you would find in a fast food establishment. We left that place disappointed and dissatisfied. Due to our poor experience, I give it a 1 star.
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