RESORT? NOT!! DON’T STAY HERE! - Bolero - Buy Reservations
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🤮 1/5 - RESORT? NOT!! DON’T STAY HERE!
By 👻 @Trish Z, 08/16/2020 3:00 am
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So I went here with my family. We got two rooms because there were 8 of us. Checked in and opened our doors to our room. The smell that hit us all was unbearable!! Nothing but a trash hole!!The floors weren’t swept. There was glass all over the floor. The humidity was that bad in the room that the floor was sweating and their was mold everywhere. Visible mold on the walls and all over the curtains. We pulled back the comforters in the beds and nothing but mold! I went right to the front desk and told them about it and that we would like a refund and I would like to speak to the manager. I kid you not, the women at the front desk said the rooms that we got were half cleaned!!! Come on, how in the world is a room half cleaned!! It’s either cleaned or it’s not!! Don’t put people in a room unless it’s cleaned!!! She said we could leave, but we weren’t going to be refunded for our rooms. She said she could move us to two other rooms. I said OK and she also said she would send Michael (the manager) down to us.
She moved us to the rooms directly beside us. Same thing!! Nothing but filthy. Tampon paper on the floor, nothing but mold everywhere!! And the microwave and fridge was awful. The fridge was rusted and the microwave was never cleaned out. The plate from the microwave was so filthy that it started to grow mold!!! I took the plate to the microwave to the desk and asked to see Michael right now!! I was told he wasn’t there when just a couple minutes ago they said he would be down to talk to us!! I demanded a refund and they said no!!!
My family and I went to a local store and bought cleaning supplies and sheets to use on our bed. Absolutely ridiculous when we paid almost 300.00 a night per each room.
We tried to sleep that night and couldn’t. People were everywhere til 4 in the morning. Nothing but the smell of marijuana. It was a complete disaster!! No one got any sleep!! And out little kids smelled marijuana all night!!
Went to the front desk....demanded a refund. They again told me no!! I told them I needed to talk to the manager. She called him this time and told me he was there and that he would be down in 15 minutes. I said OK. Guess what?!.....15,30, and then 45 minutes went by. I called the front desk. I ask where is he?She tells me, I couldn’t get a hold of him. I said what do you mean?You called him when I was at the front desk and said he would be down in 15 minutes. I grabbed our keys and we all decided enough was enough and we definitely weren’t going to stay there another night. I went back to the front desk and told them
I was leaving and demanded a refund!! Again, they refused and I said listen I need to talk to the manager right now!! At this point I am fuming!! I was told he wasn’t even on the premises. When remember earlier she told me he would be down in 15 minutes.
So if you are planning to take trip with your family at the Bolero resort. I’m warning you now. Please don’t! It’s definitely not the resort they show in the pictures. It’s a scam. I’ve been calling Bolero to still try to get a hold of the manager and they took my information. I still haven’t heard anything and just keep being treated rudely every time I call.
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