Food: 5/5Service: see belowSigh, really want to say this - Bon Shabu Los Angeles - Buy Reservations
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😒 3/5 - Food: 5/5Service: see belowSigh, really want to say this
By 👻 @Scott A., 03/12/2023 4:00 am
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Food: 5/5Service: see belowSigh, really want to say this place is good/great, and I would of if that was based on the food alone. Let's start with that.Probably one of the nicest, cleanest places and decent meat offerings of any hot pot restaurant I've been to. Sukiyaki broth was one of the most tasteful I had. The meats were decent quality but the portions were small. That's irrelevant though since it's all you can eat. Unfortunately that's where the good experience ends. As many of others have said, the service, or should I say lack of service was frustrating.For a place that was maybe 60% full there's no reason to have to wait 20 min for someone to finally come to your table take to your meat/broth order, only because you had go up to someone to ask for service. For most of our dining experience we were left trying to get someone's attention to place an order for more water/meat/broth refill. The most frustrating part is 80% of the dining experience is getting your own food from the buffet area and cooking your own food. I'm just puzzled as to why the other 20% of having someone attend to your table is difficult. To be clear, I don't feel they were understaffed given the number of people at the restaurant. I do want to be fair though. Once we voiced our concerns, the service did improve towards the end of dining. But not everyone may be as vocal. For a premium price, I'd expect a better experience. Hope management can coordinate to properly allocate staff to each table. Seems like an easy fix. I would def come back if this was improved.
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