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🤮 1/5 - Dear Chef Keller,I would like to tell you about our
By 👻 @L S., 03/08/2023 3:00 am
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Dear Chef Keller,I would like to tell you about our dining experience this past Feb. 5 at the restaurant Bouchon. It was my birthday, and we were looking forward to a celebratory meal at your highly-rated restaurant. Unfortunately, we were extremely disappointed, not only by the service but the quality of the food. To start, I was served an extremely salty salad, followed by my main course - an even salter brisket dish. Please know that I rarely complain about restaurant food, but I could not eat this dish. From here - our waiter returned and said, "they would be willing to replace it with a steak." Guess what? The steak was salty too, but much more expensive than my original dish.Isn't it the server's responsibility to let you know if there's a considerable upcharge on a change for your meal?However, what transpired next was the most upsetting part of our experience at Bouchon. Somewhere in the middle of the meal, we told our server that he had forgotten my appetizer. Acting very upset, he said that he would make it up to us and "set us up with a wine tasting." This sounded very much like he wanted to comp us for his mistake, but when the bill came, we saw he charged us $120 for the wine! If a server tells you he will make something up to you, isn't it dishonest to charge the customer?After everything was said and done, I found your server's deception during our meal most upsetting. My husband and I have traveled the world and eaten in countless restaurants. Restaurant Bouchon will stand out in our memory - but unfortunately, not for a good reason.
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