Exceptional food and wait service, terrible treatment from hostess - Brando's Citi Cucina Asbury Park - Buy Reservations
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🤮 1/5 - Exceptional food and wait service, terrible treatment from hostess
By 👻 @Stephen42013, 07/31/2021 3:00 am
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This was our first trip to Asbury Park in years, and we visited close friends who had an apartment for a few summer weeks. After a beautiful day, we chose Brando's based on its reputation for excellent food, and an early dinner at 4:30 because we had to get back home on the early side this past Wednesday evening. We chose to eat outside to be on the safe side during the COVID pandemic, and it was still very sunny and hot at the time. When we arrived, we mentioned to the hostess that most of the outdoor tables were not shaded by the abundant umbrellas, and asked if there was anything that could be done (i.e move an umbrella to cover a table better, or move a table under an umbrella to block the sun). The hostess (older of the two) basically said "it is what it is, and take it or leave it." This was the most insensitive, unwelcoming, haughty comment, and we were all taken aback by this women. If the restaurant did not have a cancellation policy of $25 per person, we would have called this person a B**** on the spot and walked out.
Fortunately we stayed and moved the table ourselves to better position it under an umbrella (btw there were no other patrons outside at the time, so we were inconveniencing no one by doing this), because the food and service by the wait staff (our waiter Vladimir in particular) was exceptional. As the owner of a successful small business, I would not stand for this treatment by an employee for a second, and would have shown this person the door on the spot. This treatment left a terrible memory of the restaurant in our mouths, although the food and wait staff went a long way to improving this experience. We hope the owner reads and responds to this review...
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