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Bulgari Hotel & Resorts, Dubai دبي Tripadvisor Reviews
Latest Reviews On Tripadvisor
30 Reviews
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Thanks Amisha
It was a nice stay, a special thanks to Amisha, who was very kind and brought our breakfast and prepared it for us! It was really a good stay and we are looking forward coming again soon! Thanks Amisha for making our morning in the past two days nice and good!
Be the first to ReplyGreat service
Our Dubai trip was outstanding! The Bulgari Hotel and Resort choice was impeccable; each moment felt luxurious and memorable, thanks to his thoughtful arrangements. Ayoub truly made our stay extraordinary. See you soon Ayoub, thank you for all.
Be the first to Replyvery poor management / worst breakfast
simply i am by now convinced that bulvarı doenst care about their clients as they know they are a brand and they are full anyways so the customer feedback or satisfaction is any priority. i personally just gave another chance today to bulvarı - and on my birthday what a mistake - and they ruined the morning. probably everyone decent and trained is off during this eid break - the waiter had no idea about the menu, even they wrote word by word the order they still made mistake, they don’t know what is a poached egg what is a boiled egg .. they bring the order in side dish plate, some plates with salmon for the lemon some didn’t .. worst gluten free bread - by far i mean in probably the region - and they have the audacity to keep going and not mentioning even that we are not happy to the manager .. i mean the team probably were full of interns and of course they could have done nothing when they have no manager / leader and obviously no SOP. also there is a bird problem, we didn’t mind, the bird flies in but i got worried that they were going to hurt the bird .. they had no idea how to handle this birds who pooped behind me - see the photo - and the mosquitos .. i mean wow … wow .. and then we paid 775aed for this breakfast .. where we got stressed, pooped kind of on, left hungry as we all wanted to eat more but didn’t order anymore, and eaten by mosquitos.also when i mentioned this to two ladies at their reception in the restaurant, one of them kept smiling - was so surreal - and the other one just didn’t talk about this or didn’t come back to us and said anything. it’s incredible. wow. - thank you. we are not coming back.
Be the first to ReplyTerrible Service & Food
Dear Pep Lorenzo & Team, I hope this message finds you well. This morning we had breakfast at your hotel and I would like to bring to your attention a few issues regarding our experience. While my family and I have been regular breakfast guests for the last few years and are usually very satisfied with your service - this morning’s experience was beyond comprehension and has unfortunately left an extremely incompetent mark on your brand. I fully understand that mistakes can happen and have utmost respect for discrepancies in communication between waiters and kitchen as well as challenges in management. However, I also believe for a hotel that charges almost 1400euro ++ per night, basic hospitality training for your staff would be not only be expected but integral to the success of any business - even charging 1/4 that amount. Moreover, one would also expect senior members of the team to know how to appropriately deal with challenges and complaints with a satisfactory resolution there and then. Here are just some of the experiences I am referring to: - Waiter did not know the difference between a poached egg or a boiled egg. This got rather embarrassing as this mistake was repeated a few times - One of our orders was served to us wrong 2 times after sending it back to the kitchen - Avocado on toast, one of the most common breakfast dishes ordered worldwide, was served on a side plate. Anyone would do a better job in their own kitchen. - The gluten free bread was terrible - so cheap. As one of the most common food allergies in the world one would expect something slightly more decent. - Your manager asked our friend on the way to the bathroom, how her breakfast was, she said terrible and the manager asked no further questions, just smiled and took no action - When I brought this to the attention to her and later your duty manager, it was clear that neither had any understanding, nor training in how to deal with such a situation Personally, I won’t ever be visiting your hotel or any Bvulgari hotel again for that matter. However, I trust that you will take my concerns seriously and take the necessary steps to address them with your team.
Be the first to ReplyBest hotel in Dubai
Bulgari Dubai fulfilled every expectation. From the moment I was picked up from the airport by their car service (prompt and friendly), to the room with the beautiful beach views, clean, beautifully furnished. The room food service delicious, the vibe of the hotel lively. A shout out to the hair dresser there as well, just so good. The level of service and personal care was beyond any expectaion. Caring, personable, friendly, and genuine. Mr. Murillo took every extra effort to make sure all my needs were met. He sent me a very generous Bulgari chocolates box just because! Truly a memorable stay on every level. They are paying attention to a level of service that is exceptional. Their beach area is cozy, beautifully appointed, and just gorgeous.
Be the first to ReplyA lovely experience worth repeating....
Very nice experience.... I purchased from the Bvlgari store several times. Shams al-Din welcomed me very much. He was cooperative, welcoming, and helpful to the fullest extent. Where I bought Azza perfumes and he helped me with the choices.... I recommend visiting the Bvlgari store in the Bvlgari Hotel and going to Shams Al-Din to purchase and assist with the service.
Be the first to ReplyIFTAR in II cafa
Bulgari hotel my best hotel iv went to it but today i went to have IFTAR in II cafa the service was poor, and no one assisted us except Mr. Dior and the manager Mrwan. He ignored us what we wanted, and what we need. & my feed back thats am not happy at all because I didn’t see the attention to help the guest .. before last year i came to Yacht club to have the IFTAR it was really the best IFTAR iv have it the best service & the best management
Be the first to ReplyBvlgari Yacht Club
This was one exceptional experience!! We loved the cozy, yet lavish atmosphere in Bvlgari yacht club! The view is phenomenal, the staff is highly attentive and well trained, extra points for Ayoub! Perfectly complimenting the luxury hospitality level! We will return!
Be the first to ReplyTop 1
Cant remember all the staff name, but wiwit was the start of today I came with many friends for boy night was amazing experience, good are amazing, drink are great and everything just so memorable The best hospitality at dubai yarch club bulgari
Be the first to ReplyGood for relax
Drive an hour to visit beautiful place yarch club lounge, been here many times But service tonight was special, new lady called wiwit was so friendly Will came back soon 👍🏻 the food are delicious The drink was amazing, and not forget the view are standing
Be the first to ReplyAfternoon tea @Bulgari DXB very disappointing
When we booked it was very difficult to get somebody over the phone. Nobody was able to give us option for inside or outside table, for alcoholic drinks or no. Despite our booking for 5 @03:00pm (and a full pre payment) when we arrived on time no table was waiting for us as we discovered there was an outside terrace. Food was correct but not a all tremendoud. Smells of cooking coming to us from the ventilation. Pricing is far too much for what you have... After testing a lot of afternoon teas in DXB, I really do not recommend this place.
Be the first to ReplyGreat staff
Super thanks to Melissa Arizzi and Serra Demirer. They are best butlers. The service is super good. You will love them. They support beyond your expectation. The villa was spacious. The area is good. Wish they have beach view. Good job.
Be the first to ReplySaleh
Great service "We have joined with colleagues for a lunch and drinks in La Spiaggia. Amazing spot, great staff service, especially would like to mention - Ahmed )) he is amazing He was so welcoming and made us feel special. I will definitely suggest to visit this restaurant!"
Be the first to ReplySo good we extended our stay
My wife and I enjoyed ..still enjoying..a 7 day trip to Dubai from Canada. We booked 3 nights . After 3 days at Bulgari and 2 nights at Al Maha, in the desert..also amazing.We decided to come back to Bulgar we enjoyed it so much.Best hotel we have ever visited. Service is outstanding! Rooms and amenities..the gym...spa and beach/pool area were superb. The Restaurant Niko Romito and the Bulgari bar ambience, service and food are exceptional. I can't say enough about how wonderful the Bulgari and the people who work here are.
Be the first to ReplyGreat service
We have joined with colleagues for a dinner and drinks in La Spiaggia. Amazing spot, great staff service, especially would like to mention - Nadeem. He was so welcoming and made us feel special. I will definitely suggest to visit this restaurant!
Be the first to ReplyTranquility and hospitality at the highest level
On a recommendation I visited Bulgari Hotel Dubai briefly to see if I’d like to stay in future. An excellent young manager, Benjamin, hosted us and showed us the public areas, a suite, the beach and gym, and the Marina Club. This is an incredible hotel, not only for the building and facilities, but also the discretion yet friendliness of the staff and their warm welcome. I will certainly stay here in future. - close to the city and yet tranquil on its own island on the coast - and I am certain it would be THE place to host an impressive event. Thank you, Benjamin. You are a professional ambassador for the brand.
Be the first to ReplyAmazing experience
We had the top experience ever through the year of 2022, our host/server PINAR was looking after so good, she checked on us from time to time, served us on time, cabana & dinning experience was very well maintained, thank you PINAR and Daniel for making our memorable/unforgettable moment, you seriously made our day! Well done! We are looking forward seeing you soon!
Be the first to ReplyYacht club
I visited solo yacht club for pool access , I had a great experience, warm welcome, delicious food , and Nipal was so sweet and helpful 💖 she made my day . Stuff is very attentive, smiling.if you are fun of Italian food bvlgari is best place to visit . Thank you!! Definitely see you soon
Be the first to ReplyExcellent Place and People 💕
The place is so serene with high end amenities and it feels good for the soul. Many thanks for the excellent service of the team - Jeddah, Sharon, Arjun, Ismail,Sanjip and Ashanka. They all made my birthday so special. I’m so grateful for the warm hospitality. This place have the best sunset too!! I will definitely come back @ Bvlgari Yacht Club - Dubai 💕. A+
Be the first to ReplyBulgari afternoon
I found out that the hotel was a serving afternoon tea & I was a fortunate to get a reservation with short notice. I have enjoyed myself very much as I stayed outside and it was nice weather and it was quiet area. But the service was little slow. The design and the presentation of food selection is really cool however I find that afternoon tea set is over priced for the quality. I have ordered a salad as well which was really tasty.
Be the first to ReplyVery good stay
We had a very good stay everything was perfect all the staff was very friendly coffee in lobby was perfect and the breakfast in room very tasty. Reddy was nice guy and very friendly. We definitely comeback.
Be the first to ReplyGreat Experience at the Bulgari Yacht Club Dubai
Visited again yesterday!!! BIG BIG FAN!! … since I discovered this gem in Dubai‘s long and high quality restaurant scene, been going back continuously. Great Ambiente, great Location, amazing food, and outstanding service!! We went for lunch again yesterday and enjoyed greatly!! … Many thanks to the whole team for making us feel welcome and the warm atmosphere, and very special thanks to Giancarlo, the manager, who makes sure this please is always at its best and for creating an unforgettable experience every time we come!! Try the raw seafood selection, the grilled seabass, vongole pasta.
Be the first to ReplyBulgari Hotel & Resorts,
I want to say thank you with all my heart for the lovely staff in the lobby of the Bulgari Hotel & Resort in Dubai.. Thank you to Ms. Eva, Eva's friends and the person in charge for the hospitality and reception... I am very happy with them and the staff at Bulgari Resort Dubai JABER ALMARZOOQI
Be the first to ReplyGreat service by Nickson and ambience at the cafe
such an amazing ambience at the cafe and truly have to mention the customer Service. Beautiful view of the yacht and need to try the milky way drink. Nickson was very friendly and helped us choose the right dish in the menu.
Be the first to Replyla Spiaggia
A unique and wonderful experience, we are very happy with what Ahmad and Alexandra have presented.excellent and friendly services, we enjoyed the breakfast a lot and the service was great on the beach. we love it…………
Be the first to Reply