Horrendous Treatment of Patrons - Cafe Martorano Fort Lauderdale - Buy Reservations
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🤮 1/5 - Horrendous Treatment of Patrons
By 👻 @Karen D, 10/19/2021 3:00 am
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I don’t even know where to start! I had friends and family fly in from NY and VA to celebrate my 50th Birthday with me. We made a reservation for 15 people way in advance and they required prepayment from us to make our reservation and stressed to us that if we are more than 15 minutes late, they will charge our card and give away our table. Once we were there, we had to wait for 45 minutes past our reservation time for our table to be ready. So, while we were standing around in a strip mall parking lot, we tried to at least get drinks at the bar. The bartender was rude and acted as if we were bothering him. We should have walked out then but instead put it behind us. Once inside, we found the restaurant to be extremely packed with tables one on top of each other. Maximum capacity by law had to be exceeded. We had no problem with the extremely loud music. In fact, we enjoyed it so much that we all started to dance in our seats and take pictures. My brother and brother-in-law stood up to take a photo together and my brother must have bumped into the chair behind him where a guy was sitting with his wife and son. The other patron was so annoyed with my brother that he stood up and wanted to fight him???? My brother profusely apologized and offered to buy the guy a drink who refused and continued to threaten him about what he was going to do if anyone bumped his chair again. The owner’s wife, Marsha came over with her “bodyguard” and the bodyguard threatened to throw us out – WTH????? Once everything calmed back down we back to eating. I was in a corner and stood up and started dancing again. The other table’s son started staring at me with a death glare like he was trying to intimidate me I responded by returning the death glare. 2 seconds later the “bodyguard” was back and began cursing at me trying to throw me out!!!!!! I asked the owner’s wife “Marsha” to step outside so I can have a word with her. I explained to her that I was not upset over the other patron but with how her “bodyguard” was behaving inappropriately. She responded with “my husband pays him a lot of money to protect me”. I am still trying to figure out how and when she was threatened! She said as an act of good faith she is sending shots over to our table. Whatever! As I said before we had to prepay $125 pp for dinner and drinks would be added on later. We pre-ordered our food which was supposed to be 3 appetizers, 2 pastas, 2 entrees all family style which it wasn’t. Family style should be trays of food placed on the table for us to eat as we wish. Instead, the waiters put a half of each appetizer on everyone’s plate and at one time spilled food on the back of my brother’s law’s shirt. Then there was a very long gap between that and the next course. The first pasta came out with the entrees and the 2nd pasta (the one with all the fish) never came out. When my husband asked about it, they said they forgot, and they would start working on it. When it finally came out no one wanted it any longer and 2 seconds later (with the seafood pasta still on the table) my cake came out. My cake was a gorgeous pistachio cake with a dozen roses on top of it (which my husband paid an extra $100 for). I started to cry when my family started singing happy bday to me because of this entire botched night in this tough guy, wanna be guido restaurant! 2 seconds later the cake was gone, and I didn’t even get a picture of it. When I asked for the roses, I was told they were thrown out!!!! I went back to talk to Marsha again to say how dissatisfied I am with everything and how terrible it was that nothing was ever said to the other table whose bill could have only been $300 compared to my $3500 bill. I told her about the forgotten food, the spilled food on my guests and the flippant disposal of my roses and asked for a discount on the bill. She said she is sorry that I was unhappy but there was nothing she can do for me. I told her I will never come back here again to which she responded, “oh well”. DO Not go here!!!
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