Only thing warm is the food - Cafe Murano St James London - Buy Reservations
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🤢 2/5 - Only thing warm is the food
By 👻 @Sun Lounge Lizard, 03/15/2024 3:00 am
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Went to Cafe Murano with two friends for an early dinner. There are two blonde women on reception who seem to find it impossible to smile or greet guests warmly, there is certainly no warm Italian welcome when you arrive. After giving our name we were immediatly told we had the table until 8.15. And that was our first impression. The food was good, we had two courses each, a starter and main. We ordered our 2nd bottle of Gavi (at £47 a bottle), and within ten minutes were told we would have to leave as our time was up, we still had over half a bottle left. I understand the time limit on the table, but often you aren't asked to leave if there isn't a booking to follow. We presumed there wasn't - so why let us buy the 2nd bottle? We were told there were people waiting to be seated, and had to ask for a cork so we could take the bottle with us - how demeaning for a customer? As we left we mentioned to one of the receptionists that there was nobody standing waiting, and she pointed to people sitting at the bar. She said we could have moved there to finish our wine if we'd asked. If we'd asked... Really? And there we were thinking they were the ones in the hospitality industry. It is not a hard decision to choose never to go back.
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