Not a great experience - Carisma Tapas & Wine Bar Royal Leamington Spa - Buy Reservations
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🤢 2/5 - Not a great experience
By 👻 @j5y_dw, 03/19/2023 3:00 am
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We have been here several times, and all previous experiences were great, so we decided to take the in-laws tonight (Saturday, 18th). On arrival, we were taken to our table and handed a menu. Not even 5 minutes later, the waitress was back with a notepad asking for our order, we hadn't had time to look at the menu, so we asked to order our drinks first. Once we decided what we wanted to eat, we got the waitresses' attention and ordered our food. Our food started to come out, but we were missing one dish, we informed the waitress, and she speedily got the missing dish. I went to eat the lamb kofta skewers, and the meat was raw, not cooked inside, and it was cold (not room temp cold. It was actually cold) We informed the waitress, she was very apologetic and said she would get a replacement, 10 minutes later and we still did not have the replacement so we asked the waitress where they were, she said I will go and get them, a few minutes later, she was back with the replacement lamb kofta skewers. We ordered nachos, and they were well over done and burnt. Near the end of the meal, my father-in-law ordered a beer, but 10-15 minutes passed, and he had not received the beer. Again, we asked the waitress, and she went to get it. Apart from the issues mentioned, the rest of the food was great. It seems they had a bad day at the office, but we were very disappointed, especially as we had been telling my In-laws how good Carisma is. It is a shame, and I'm not sure if we will be back in a hurry
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