My husband and I were fairly frequent diners at Carpaccio - Carpaccio Restaurant Bal Harbour - Buy Reservations
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🤮 1/5 - My husband and I were fairly frequent diners at Carpaccio
By 👻 @Audrey F., 02/06/2023 3:00 am
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My husband and I were fairly frequent diners at Carpaccio in Bal Harbour, despite it being a little overrated ... from a dining experience and value perspective but as our winter home is in Bal Harbour , it is a popular destination for us and our friends to walk to and we eat there at least once a week and often twice when a group of girlfriends go out for lunch. However, a recent experience with their customer service has turned me off completely and I am determined not go there again. Recently my husband I went there for dinner with two other couples. While we typically split the bill with our dining partners, on this particular outing we were out with friends who did not know each other well. As my husband and I enjoy a cocktail or two, as did one other diner, one of the other couples doesn't drink at all , they asked the server to make separate bills for the 3 couples ... the waiter said he could not accommodate the request so the guest asked for the manager who also said they cannot accommodate this request as their "system is not set up" for this. The conversation that ensued was most unpleasant and the attitude of the manager could be characterized as "snobby" and "dismissive" and it was hard to believe that such an upscale and well established Restauraunt " was not set up" for separate checks. This interaction was very disturbing and I wanted to leave a tthis point but we decided to stay. I was pretty embarrassed to have suggested this Restauraunt to our friends and I was also turned off for future visits ... then I heard something that sealed the deal ....A couple of days later we heard another group of our friends went to Carpaccio and also requested separate bills and their request was accommodated without discussion... I cannot understand this other than to think the manager made a decision not to a accommodate our request based on his prejudiced attitude towards our group... As I said we were frequent diners at Carpaccio but I will not dine there again and am determined to share this experience with as many diners as possible....
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