Lovely dinner, fantastic service, horrific management. - Casa Cruz London - Buy Reservations
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🤮 1/5 - Lovely dinner, fantastic service, horrific management.
By 👻 @Laura P, 09/09/2022 3:00 am
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Terrible experience this evening. After a lovely dinner (good food and service), both of my parents fell down the staircase as they were using the restroom (the second parent was even warned first). I asked to speak with a manager to raise concerns over the hazard (the bathroom attendant mentioned falls happen regularly), and the manager could not have been less apologetic or more condescending towards both me and my mother. There was zero concern over how my mother was doing or how we would get home, and there was nothing done to make amends. He made my mother feel incompetent for managing to fall and belittled us both. This experience ruined a perfectly good meal, and I can’t imagine supporting a business with such horrific management.
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