If I could give this place 0 stars I would. - Casa Cruz New York - Buy Reservations
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🤮 1/5 - If I could give this place 0 stars I would.
By 👻 @Erica W., 11/17/2023 3:00 am
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The 1 star is only for the ambiance and nothing else because the décor and aesthetic of the entire place is stunning. I came here on Saturday night with a reservation for 2. We were seated on the terrace and it was pouring out. The terrace is covered with what looks like a circus tent- it was just an awful eyesore, so we asked to be seated in the dining room, but was told we only had about an hour for our meal because there were other reservations in that room. Turns out- we never saw any other reservation after us. We got setup in the dining room and after ordering drinks, we were told we had to move again because the way the room was setup didn't "flow" apparently. Mind you- no one was seated near us, the only people in the room with us were against the back wall. They moved us to the corner of the room against the back wall so that the entire room was empty except for all 4 tables that were filled with customers seated next to each other cramped against the back wall- very strange. Not only that, but we had 5 different waiters and each one was ruder than the next. We ordered our food and it was just very average. The portions were huge so we asked if we can take the leftovers home and they said it was no problem. After our meal, a different waiter told us they didn't have any more take out containers so we couldn't take anything to go (later after reading some of these reviews, it's clear the restaurant told others that they have a no take home leftover policy- which is just bizarre that they lied to us about that). Another thing to add is that the table next to us ordered steak and when they asked for a steak knife, the waiter told them they didn't have any. I really wanted to love this place, and had it not been for my awful experience (honestly my worst experience at any restaurant ever), I would have loved to come back here for drinks only. It is truly a beautiful place, but I will never step foot in this restaurant again. We left the restaurant with the ICK and I've never felt so weirded out after a meal in my entire life.
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