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Casa Don Juan South Main Street Las Vegas Reviews from The Last Year
This place is GREAT! Second time here, service is
This place is GREAT! Second time here, service is impeccable. Food is warm, served in a timely manner, and incredibly delicious! The garlic tilapia is out of this world! My husband had the chicken and shrimp fajitas, absolutely loved them! You can't go wrong at this place, affordable, great food with awesome service!
Food is always amazing.
I've been back so many times with friends and family. Service is always friendly and quick. The food is great and caters to all. Great safe place to bring whoever and that they can find something to enjoy. We've constantly enjoy a beer preperada or a margarita. The piña colada comes in an actual pineapple! Great place to come to guarantee a great meal
We've been to Casa Don Juan a dozen of times in the past
We've been to Casa Don Juan a dozen of times in the past and were excited to have good food. Particularly, the unlimited chips/salsa and beans is a common thing for most Mexican restaurants we've been to but we always go here because of the really good food. For some reason this time around we were told we'd be charged for extra for both the chips and the salsa (and that we had to order an appetizer to get the free chips), and it's inconsistent with the service I got exactly a month ago when I went with friends, and all the other times, where the chips/salsa were free of charge. Not to mention our server Nuvia was rude about handling the situation; When we asked her about getting more chips, she just told us the price without any sense of customer service. Warning to those of you who are thinking of eating here: the service is becoming inconsistent. From now on I'll take my business elsewhere and inform friends/family about it.
Went on Easter Sunday to have two drinks but couldn't take
Went on Easter Sunday to have two drinks but couldn't take with so enjoyed on the patio. Asked for a side of guacamole for our baby. Waiting soo long for service and perhaps would have ordered another drink but no one came so decided to leave. Continued to wait for our server. As I looked over I can see the other table next to us irritated with the service as their drinks were empty and they were done eating. Finally we walked up to the counter and asked for our bill Saw our server go to the other table to.deliver their drinks but not buss their table which I can tell they were annoyed. Anywho Continued to.wait and wait with my fussy 16 month old. Finally our server came and gave us the check which had charged us for an app guac instead of a side. Usually I wouldn't even care but we were upset it took forever and felt we shouldn't have to pay for something we didn't ask for. Finally after informing us of the quantity differences like it was necessary to.do so he got the Manger. When the manager came she was extremely cold and not friendly. No sorry for the convince for waiting or anything. She tried to say that because the server been employed there awhile we must be wrong and not telling the truth. It was ridiculous. After going back and forth and oh also the server said I the wife was never there which was a lie and very odd. My husband said regardless of how it was "ordered " the server should make sure we wanted the app or side (Even tho we did say side ) Finally the lady goes I agree and than says here and hands us the bill Extremely Rude to do. She had just took off the guac whish again wasn't what we asked we just wanted it to he what we ordered and fair. Bill was 10.50 and my husband gave her 20. To keep the change. Than she asked oh let me give you change. No it's fine keep the Change he said We left unhappy and annoyed Probably won't go back even tho we are locals super awkward
My niece was craving pozole and found this place on Yelp.
We called and learned the dish is only served on the weekends. So Sunday, while in Vegas we placed an order and drove over. The restaurant is in a cute part of town. There is limited parking. Thankfully I was able to double park while she ran in but there was a long wait despite being told the order would be ready in 10 minutes. So was it worth the wait... YES! I've never had this dish before but it was Delicious!! I took away one star only because the pork was really fatty and I struggled to find a piece without tons of fat. They should butcher the meat better. But otherwise it was good. The portion size was large and plentiful for 2-3 people as a meal and maybe more if you have it as a soup entree with more food. My niece kept wanting to go back but we left town before the next weekend.
Where do I begin? I will start with the good! The manager
Where do I begin? I will start with the good! The manager Wally was so nice, and totally understanding. I hope the owner appreciates Wally, he is the heart of his establishment. He and the food deserve 5 stars! The bad! The waitress, I believe her name was Ana Segovia. Ana was super rude, disrespectful, and demeaning not only to us, but the family sitting directly behind us. We asked to speak to the manager and so did the the other family. after speaking with Wally, we were ready to give the place a try, but she stood there and glared at us, For the duration of our meal. Food is good and I hope she understands, to treat her customers right. If I owned casa Don Juan, I wouldn't feel like she Was an asset to the establishment.
I got the burrito mojado and the red sauce tasted like
I got the burrito mojado and the red sauce tasted like canned tomatoes for spaghetti sauce. I ordered a small side of habanero salsa and they charged me $4. Charged me for a small side of sour cream. Automatically charge 18% tip to the check and our waiter only came once !!!! They charge a lot for stuff that is free at other Mexican restaurants. Beyond ridiculous. I'm sure if I ordered a side of cilantro I would of been charged $20 bucks. Your better off getting street tacos. And save your self a lot of money.
no vayan ahí!!! el precio es muy caro por lo que te dan,
no vayan ahí!!! el precio es muy caro por lo que te dan, mi desayuno es chorizo skillet pero son mas papas que chorizo y un huevo y si quieres salsa te cobran $1,99 por otra salsa o frijoles hasta por tortillas te cobran extra nunca mas, soy local y no vuelvo a ir.
Stay clear of this dump, I just had the worst burrito in my
Stay clear of this dump, I just had the worst burrito in my life, so bad I couldn't even finish it. We ordered 3 beef burritos and got some mess of rice beans and beef jerky that was so awfully tasting I Could even finish it. When I called, the manager and complained the price I was charged was different than what was on their website, he claimed the website I ordered from was a different company. ( a different company with the same phone number, address and menu items) then he claimed his location was different because of different owners, but after I looked them up with the secretary of state, all 3 locations are owned by the same owners. anyway this location had the worst tasting foul burrito I have ever eaten. The shredded beef was dry and tasted as if it was wiped of the floor.
the service wasn't great.
I asked for a water and the server completely forgot about it. she gave us the wrong drinks and would take a long time giving us what we needed. and she still added the 18% tip to our bill without warning.
I ordered the shrimp tacos.
They were good but still needed a little flavor. I asked our waiter, Omar, for a spicy salsa and he failed to disclose the extra charge for it. He was rude about it too when I brought it to his attention. This place is a no for service
First off I don't recommend this place.
Their employee "MARIA" was so rude towards us ,and she never brought the water we asked for,her service was so bad.The tamal I asked for had a bone in it and not what I expected.Their restrooms were so dirty and unsanitary as a customer I really didn't expect it and wouldn't come back and want others to experience the bad customer service here.Wasn't worth how expensive their food is.
Manager was rude and clueless on how to handle a dispute
Manager was rude and clueless on how to handle a dispute with my bill. I ordered a taco ala carte and rice on the side ($15). On the bill I was charged for a one item combo, without the beans ($21). I asked them to fix the bill. Manager barked that I had eaten the food and nothing could be done. I told him he made no sense and treated customers like crap. He said I should have brought this up when the food was delivered. Told him he was an idiot since I had no idea the bill was going to be wrong when the food was dropped off. Was my server's 1st day, and she made honest mistake, but the scorched earth horrible manager lost quite a few customers (my company works down the street) with his lack of management skills.
The steak tacos, guacamole and chips and salsa were
The steak tacos, guacamole and chips and salsa were excellent!! Will definitely go back again the next time in Vegas! The best part is it's near The California Hotel and Casino!! Mexican food and gambling!!
Ambiance: super casual restaurant on Main St.
Service: a lady sat us down within 5 minutes. Our server came pretty quick and got our order. It was actually my birthday & I wanted to do a casual place since I'm doing a nice bday dinner in Toronto. I ordered a mango marg and she checked my ID but didn't notice it was my birthday which was fine lol But if you're looking for a high level of detail & attention, this is not it. I also asked for green sauce for my enchilada but got red. She seemed rushed and was reading back our order as she was kind of walking away. But the red sauce was really good so I didn't mind! Food: good was pretty good! i got a chicken enchilada and was surprised at how tender the chicken was. While rice is a standard, their rice was so flavorful and soft. My boyfriend really enjoyed his chicken chimichanga too! We will definitely be coming back.
Amazing food and service.
Even has a fun photographer. You will leave absolutely stuffed and your wallet not emptied.
Let's have Mexican food
We were in Vegas on business and met up with friends who recommended this restaurant. The service was friendly and prompt. It was very clean. Most of all, the food was delicious! Good sized portions and priced like everything in LAS Vegas. A little on the high side. But cheaper than in a casino. The one we visited is on main st. North of the strip. We would definitely recommend this restaurant if you're in the area.
Stopped by here yesterday afternoon and were quickly sat
Stopped by here yesterday afternoon and were quickly sat down outside on the last table on the right of the patio. The menu looked amazing, we were so excited to order so we waited. And waited, and waited. The table next to us had plenty of service so every time their server came to them we thought they would stop by our table next. Nope! No one would even look at us. We had no water, chips, salsa, nothing. My husband went up to the hostess stand to let them know nobody had stopped by our table yet and they apologized and said they would get someone. Finally a server started walking towards us only to stop at the table next to us and again pretend we were invisible and walk away. This happened 3 times! At that point we stood up and left. As we were leaving the hostess walked out and my hubby told her not to worry about finding someone for our table we were leaving. So sad, the food looked amazing but waiting for over 15 minutes with no acknowledgement, eye contact or any type of service is unacceptable. Both my hubby and I have been servers before so we are not being Karen's at all. We know how it goes and were patient. We probably would have waited longer if someone would have even said, I'm sorry you're server will be with in a few. If you want to be ignored come here and it will meet all of your expectations. Que feo es ser tratado asi por su misma gente.
They gave themselves a 20% tip on a check for 4 people
They added their own tip to the check and we were only a party of 4. They gave themselves a 20% tip for a party of 4. The prices have skyrocketed here ever since the owner went to jail for tax evasion. Never coming back here again.
5 stars!
Great food! Wonderful atmosphere! Great service! Our Server Raul was very accommodating! Best tacos!
Average
Mediocre - decent but not noteworthy. Expect a photographer to come by and take your photo so they can try and sell you them later for $10 a pop.
Tasty Food… Bad Management.
I had an awful experience in this establishment. There was a customer with a bird chirping and out of it’s cage and no one said a word to him. Birds are very unsanitary. There was an issue with my meal. They forgot to add the meat I paid extra for. I asked for my money back. The lady refused, and claimed I ate it. She insisted I was lying. All over $14 for one kids burrito. I asked for the owner, and she lied and said she was. I’ve since discovered she’s just a manager. Where is the integrity? It seems it’s $$$$ before customers. Welcome to Vegas!
Good Place
My wife and I stopped in here after walking from the strip, in order to get a drink and cool down. We ended up getting the queso fundido con chorizo, some chips, salsa, beans, and two drinks and it was all very good. The service was also quick and friendly.
Brunch treat
Was dying for a Mexican breakfast when in town and I enjoyed the meal. The hostesses and servers were all so friendly and positive. My huevos Mexicanos was good, but my critiques would be, scrambled eggs were over cooked, so I will request them to be more lightly cooked next time. Now this critique will be a plus for the majority of the population I realise, the refried beans had too much bacon flavour/fat. No one else will mind I’m sure ;-b And my last critique, Why did an omelet come with pancakes, lol. We each only have one tummy. Again, I know some people would like this very filling treat. Will visit again.
Decent food at riduculous prices
They nickle and dime you for everything. Extra sauce, more chips, a extra tortillas for you fajitas, etc....Be careful not to double tip as they automatically add 18% to groups of 4+. Been coming here for years, but won't be back anytime soon. I guess they need the money since the owners got caught for tax evasion. Adios!
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Appointment
By 👻 @BrazenShip70, 10/21/2023 9:47 am
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I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
2 Answers
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Don't like the Answer? Add another one. |
Answer from 🍑 @BraveCloth47 (10/21/2023 10:03 am)
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The site doesn't have resources to properly execute a reservation transfer. Some places allow it however the best bet is to open a chat on the listing from the seller and communicate there
5 Comments
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By 👻 @ExoticPaper57 (10/21/2023 10:29 am)
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By 👻 @BrazenShip70 (10/21/2023 10:40 am)
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By 🍑 @BraveCloth47 (10/21/2023 10:04 am)
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By 👻 @BrazenShip70 (10/21/2023 10:24 am)
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Then I guess I won’t worry
I paid the $25 fee but I guess I’ll wait and see what happens I’ll just use the persons info from original reservation
By 👻 @BoisterousSilver51 (10/23/2023 12:12 pm)
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If you change reservation they may cancel the reservation that happened to me.
Answer from 👻 @CopiousMotion64 (11/19/2023 1:39 pm)
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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