Our party consisted of two couples for dinner. - Cassia - Buy Reservations
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🙂 4/5 - Our party consisted of two couples for dinner.
By 👻 @Jim K., 03/07/2022 3:00 am
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We had read that Cassia was nominated for a James Beard award for best chef California and were really excited to dine there, especially as it had been quite some time since we had dined out due to the pandemic. We did our research and knew what dishes we wanted to try. Everything went smoothly with our reservation until the food starting "pouring" out of the kitchen. Our waiter told us that the chef recommended that we order all of our dishes at once (it is meant to be a family style service) and the kitchen would take care of pacing our meal. Trusting that guidance, we ordered all of the 7 dishes we wanted to share at one time. We ordered around 5:30pm and within 30 minutes ALL of our dishes were crowding the surface of our table. Dishes just kept coming, seemingly all at once. We actually ran out of space at our table for all of the dishes the kitchen was hurrying out. We ordered a bottle of wine, but even though they rushed to get it to us, we had already received and eaten most of our dinner before we had our wine. It was so rushed that we couldn't get to certain dishes before they were stone cold. We should have spoken up and told the kitchen to hold some of the plates, but it all happened so fast that we just didn't address it. Most of the dishes were very good, with the exception of the Beef Rendang and the Dan Dan Noodles. However, our dinner felt rushed and was, therefore, not as enjoyable as it could have been. When you are paying the kind of prices Cassia charges, you don't expect to be rushed through in under 1 hour. Perhaps they are trying to turn tables very quickly to get more customers through the dinner service. You should not have all 7 of the dishes you ordered sitting on your table all at once getting cold, with wine being opened and poured only as you finish the last bit of your dinner. Besides food quality, one of the most challenging, but most important, factors in offering a great dining experience is pacing of service. Most restaurants don't do it well, but the great ones do. Cassia really failed in this regard.
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