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Cipriani Beverly Hills Reviews from The Last Year
8 Stars for Robin!
My significant other Lincoln Brown & I stayed at the Cameo Beverly Hills last week, and had an A+ experience. He travels for work ~ 2 weeks per month and has stayed at 5 star hotels across the country. This was one of our favorite hotel experiences to date, and the primary reason is Robin at the front desk. Robin helped us check in, and effortlessly navigate multiple needs that came up throughout our weeklong stay. If it weren't for Robin, we would have rated the Cameo 4 Stars, but because of his cheery demeanor, thoughtfulness, care, skill, and personal touch we give our stay 8 Stars! Thank you Robin & the Cameo Beverly Hills - we can't wait to come back.
Possibly the worst hotel I've ever stayed at.
Where to start-wood floors no carpet means anyone moving around above you will keep you awake. Disinterested front desk people. Apparently one person working room service, never came back for the cart, pushed the buzzer as told, called them, etc. finally pushed out into hall. Still there the next morning. Shower the most complicated to figure out I've ever seen and I've seen hundreds. Wound up scalding myself and had to call someone to turn shower OFF. No shower at any hotel should be set hot enough to scald someone, it's a safety thing. Restaurant is icy cold a/c, especially in the morning wear a coat, it's awful. Breakfast acai grenola bowl is over FROZEN yogurt. The most minimal hotel I've ever stayed at, 2 tiny glasses in the room, no way to make coffee or tea, they say they'll give you a mini fridge on request but not true. As basic as a motel. Understaffed, can barely manage to be civil from the moment you arrive it's like you're bothering them Only the valets rushing in and out and parking cars and carrying luggage make an effort to be of service. Very few lamps in the room, only unused socket was bathroom for charging phone. I think many of the good reviews here are from when it was a boutique style hotel and had good service, before Hilton buying it
Best available in that location could be better with minimal effort
I forgot to tell the hotel pre-arrival that I didn't want to be on the Pico side and when I walked into the suite, i instantly remembered why when I heard the motorcycles go by. My premiere room up on the 9th floor facing Beverly Hills was brighter with a better view and much quieter; I liked it better and as a bonus it was half the price. The hotel is no longer up to Mr C standards (its previous affiliation) but its prices are also much lower and the hotel is basically fine. If you need an engineer to come to your room at night, they are not there even though the front desk says they will send someone. They will send a fridge to the room upon request. There is a bicycle you can ride. The breakfast is not up to the same standard but it's fine and they had whatever I wanted on the menu such as avocado, acai bowls and smoked salmon. The pool was cold but when I asked them to turn the heater on, it was fine. The gym could be really good with a very small bit of upkeep such as a foam roller and some mats (not even one of these there) and a few extensions to put on their main weight resistance machine, and for $100-200 the place would be fine. I spoke with a resident there who says they don't give any care to the gym; the front desk told me that they keep buying things and people steal them. Not true, said the resident. Valet staff is present and attentive. Wake up call came on time. They charge a $45 a night resort fee but $32 of it can be spent on breakfast or other F&B at the hotel each day. It's a good way to make sure the restaurant has deal flow because otherwise it wouldn't make sense to have it open. In this location, this is the best available. It's adequate at this price point; It could be better with very little effort, but they don't even do that. I was there a year ago and made the same complaints about the gym and clearly nobody is interested in doing anything about it. The reason I mention it is that every guest who goes to the gym that I met notices it and they wish it were better. I doubt that a manager ever steps in there.
Amazing service
The service here is amazingu! Finding a location that has a charging station is hard to find and after my car reached 1% I separately began to search. I pulled up to the valet area and after explain my situation to Kelvin, he instantly began to help. We need more people like this in the service industry. Happy and quick to help.
Not Good Enough.
This property was the previously well regarded Mr. C.. Hilton bought it recently and rebranded it a CAMEO. The same location remains, which is superb with fabulous views over the Hollywood hills. The staff is excellent, from the guys running the parking to the front desk, they strive so hard to please, and are pleasure to deal with. But there are growing pains in this conversion, for example, they put new safes in the room that smelled terribly like fish (we checked out several rooms, and they all had the same smell.) Plus the safe was not bolted into the cupboard, rendering it useless, but allowing us to just get the safe out of the room in order to remove the smell. Secondly, , this may be the only hotel room I’ve been in my life that doesn’t have coffee in the room, and the coffee service in the lobby does not begin until 7 AM, which, for East Coast Travelers is lunchtime. Big miss. Thirdly, and most annoyingly, the food and beverage is absolutely terrible. Only time in my life lemon ricotta pancakes are inedible, avocado toast tasted like a citrus factory, the food at dinner was subpar, how do you ruin pasta and how do you serve poor bread at an Italian restaurant? Staff acknowledged lots of complaints about food and beverage, they need to fix this or this hotel will fail. And very annoyingly they charge $65 a day for valet parking, I understand this in downtown Chicagoand in Manhattan, but in Beverly Hills?? where they have an adjacent lot? This is just the money maker and inexcusable. I would not return. I need my coffee and I need good food.
Awesome retro!
Hotel is LOVELY! Staff are fabulous. We got a great upgrade to a classic suite .. room 1102 .. amazing views of DTLA and could see Hollywood sign and Griffith observatory. Fab retro look and feel to everything. First trip to LA did not disappoint!
Pleasantly Surprised Vibe and Stay
Really nice, charming, historic hotel that still has a boutique feel even though it was recently bought by Hilton. Plenty to do and eat nearby, beautiful views as long as you aren’t behind the wall on Floor 2–the only reason my review is 4 vs 5 stars as I had asked for a higher floor with a view. But a lot to like! Great Old Hollywood lobby and bar area—with big cozy chairs and couches. Bed was comfortable, shower pressure was really high and toiletries smelled lovely. I would definitely stay here again!
Hidden Diamond in Beverly Hills
The hotel is old world luxury, classic design with modern twist. Service level was very good. The hotel is getting due for renovation but the high quality of the current finishes still give you a luxurious feel. I know they are planning a big renovation I am excited to come back and see it. The hotel has the only rain shower I have ever loved, as it’s a torrent of water that feels great. As a diamond member I was upgraded to a beautiful suite. Congrats to hotel team for top notch service and I ate both nights at the wonderful restaurant.
Worn out and not worth it.
This hotel is worn out. Yes, the room are a nice size and the views are great. The bathrooms and room need to be redone. Perhaps this was a four star hotel as Mr C, but no more. It is a low three star Hilton. No coffee in the rooms. Parking is $66/55/night and the "resort Fee" is $40! With taxes, add another $120 to your daily rate. Not at all worth it. Room service does not have a continental breakfast and the grapefruit juice was not fresh but canned (horrible taste!) It took 3 trips to get coffee/cream and along with a croissant, muffin, and juice, came to $42 before tip. It was not that good. First and last stay here with too many options at more central locations.
I ate here while staying at the restaurant and everything
I ate here while staying at the restaurant and everything was amazing. I can't wait for next month when the real Cipriani's restaurant will open in Beverly Hills.
Really good traditional italian food from Cipriani the
Really good traditional italian food from Cipriani the chain. The best pizzas. Great place if looking for a excellent italian.
Thank you!
Stayed here for a wedding in Beverly Hills and didn’t expect a memorable experience from a hotel. It started with the friendly valet crew. Jairo and his guys are on it when you drive up. (Next day I jokingly asked if he ever slept because I see him smiling every time we needed our car). As we strolled into the lobby, fragrance of the beautiful white Casablanca lilies greeted us. Then when we checked in, Robin with his friendly British accent and smile greeted us and communicated in detail of the services provided, with us not expecting anything until we saw our room! The spotless simplicity of an elegant boutique decor of our clean room combined with the view (of the mountain) from the balcony took our breath away! Did I mentioned the bed were very comfortable with fluffy pillows too! The location was excellent-near everything yet in a quiet area. Edugie and Jared greeted us with such joy every time we needed anything. Happy Sam in the restaurant recommended the continental breakfast since we will be having a progressive food tour after this meal in town. (which we were pleasantly glad we did) the fresh healthy fruits and the fresh baked pastries with our delicious cappuccino were as perfectly prepared as can be. Croissants were crispy on the outside and buttery inside. We were so happy with the amazing services we had to thank the manager! Turns out Mgr John was funny, very friendly and loves his staff. No wonder they took such good care of us! Staff are happy…Hubby and I traveled a lot for pleasure and .not often we find this kind of attitude from employees who showed such passion and care for their guests. We are grateful to have found this hidden gem and to have such an amazing experience! Wish we could stayed longer but we will be back again. With love from Oregon! 💕🌲
Amazing food and service.
Dessert and pizza was truly my favorite. Also the atmosphere is very relaxing and perfect for a date. Very romantic music and not loud enough where I couldn't hear my day
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Been a week and my reservation hasn’t been transferred
By 🚀 @EndearingDestruction53, 06/14/2024 11:28 pm
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Paid the $25 transfer fee and have no correspondence or indication of transfer for 5 days. Any way to expedite or confirm?
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