Sadly a disappointing experience!! - Collins Room London - Buy Reservations
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😒 3/5 - Sadly a disappointing experience!!
By 👻 @EMS1510, 06/28/2021 3:00 am
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Firstly - let me be honest - I love the Berkeley Hotel and we frequently visit- which is always a great experience!!
We booked the Collins Room afternoon tea for 2pm and arrived early so we went for drinks on the terrace overlooking the beach huts - it was brilliant as ever!!
After drinks we went back to the Collins room and were seated at a table for two against the window area. There were tables seated on each side of us and the place was pretty full. As I had my back to the window - within minutes I felt completely freezing as the air-conditioning was on full. I was uncomfortable that I asked the waitress if we could be moved. The waitress said the air conditioning was up high due to Covid which was idiotic as every table against the window were feeling the cold. The waitress said she would turn the air conditioning a bit - however it made no difference! The immediate table next to us left complaining of the cold and another table who arrived after us left before we did!!!! Please take note management/ this has put off what should have been an enjoyable experience!!
As to the afternoon tea - it was amazing and we so enjoyed it!!- wonderful sandwiches and the most beautiful cakes based on Pret a Portea fashion. We chose the couture tea with champagne. The chefs did a fabulous job here and it was a real shame we could not tolerate to sit and fully enjoy the experience!! I was so cold and we asked for a box to take away the cakes!!!
It was an absolute disappointment we could not enjoy the experience we had so looked forward to.
We left the Collins Room and went back to the terrace overlooking the beach huts for more drinks and to get warmed up!!
As noted - we love the Berkeley terrace but the Collins room W as a let down not for the food/tea experience. If you book - ensure you are not seated at the window area!!!!
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