Awful. Waitress with no knowledge. - Cornerstone by Chef Tom Brown London - Buy Reservations
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🤮 1/5 - Awful. Waitress with no knowledge.
By 👻 @Sarah D, 11/27/2023 3:00 am
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The server we had seemed miserable from start to finish. She had no awareness of the menu when asked specific questions. Even when asked simple questions such as which options are not raw, she recommended pastrami which is clearly raw. Then suggested the mackerel pate, I asked if it was cooked and she replied partially. So I said so it’s raw, so neither can I have that. I ordered the seabass and it was served to me raw, even though it was not meant to be. What if this was an allergy, would I be taken seriously then? The issues I had give me no confidence that they can cater to specific dietary requirements at this establishment. When the waitress was reading out the wine flight my dad ordered to go with his meal, we couldn’t hear a word she was saying. I asked her to speak up and still could not hear her mumbling. Such a shame, we had a great experience the first time we came. Poor staffing knowledge and staff persona ruined this restaurant for us. I’m not sure why someone would work in the industry if they seem to hate it. Not a single smile given the entire meal just constantly seemed annoyed. Don’t try getting a response via email from the restaurant, you have to email two or three times to even be acknowledged. Won’t be returning.
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