I am extremely disappointed with the service and - Damn the Weather Seattle - Buy Reservations
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🤮 1/5 - I am extremely disappointed with the service and
By 👻 @M W., 03/11/2023 3:00 am
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I am extremely disappointed with the service and unprofessional behavior provided by the hostess at Damn the Weather, she clearly needs to be taught the basic fundamentals of customer service.Background:I was in Seattle today with my family for my 55th birthday. We decided to choose a restaurant that we had never dined at before - we scrolled through the reviews and were very impressed, so we walked for 20-minutes to get to Pioneer Square. Once we arrived, we were told the wait time for a party of three was approximately 25 minutes. The restaurant was full, but we noticed all the names listed were lined through, so my daughter gave her name. My daughter offered her phone number as well, but the hostess said it wasn't necessary. We stood outside the front of the restaurant near the outdoor patio. There is no waiting area in the restaurant. After roughly 20-minutes of waiting outside in the cold, we witnessed a couple walk in the restaurant. They were immediately taken to an open table in front and seated. We were confused - thought there might have been a mix-up, so my son went inside and asked why we were not seated at the open table. My son was told the table that opened up was a six top. So he questioned why there was only two individuals seated at the table. Instantly, the hostess/waitress became extremely rude and combative, and removed our name from the list. From outside, I can see her shaking her head and throwing her hands in the air. We were in absolute shock, instead of her apologizing for her mistake, she refused service.To the owner of Damn the Weather - I understand that it is extremely difficult to find good employees in the restaurant industry, especially in the Seattle area. However, having the bottom of the barrel represent your restaurant is detrimental to your brand. Because of this individual, I will never dine at your restaurant.
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