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🤮 1/5 - Service was terrible.
By 👻 @Llewelyn M., 02/27/2023 3:00 am
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Absolutely terrible. Which is a shame because the hotel and the staff of the hotel were amazing. This review is not a reflection of the Ludlow Hotel and their staff. I was celebrating my anniversary and wanted to purchase a bottle of champagne. I walked up and spoke with the bartender (Asian Woman, didn't have a name tag) I asked politely if she could recommend a champagne or sparkling wine, I described in detail of what I was looking for. The two choices she provided were not good and I asked if she could recommend perhaps another one, at that point she threw her hands up and said loudly "I don't know what you want" I was surprised at this outburst and said I am sorry about any misunderstanding but I provided you a description and it's ok if you can't recommend anything, I'll just try the Rose. She doesn't respond and walks away at this point I just stood up and left. Luckily someone at the hotel staff saw what was happening and apologized and sent a complimentary bottle of champagne to our room which we appreciate. I understand that people have bad days but that's no excuse for you to take out your frustration on innocent people. I hope the management can provide coaching and help her with her soft skills.
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