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😍 5/5 - VIP treatment
By 👻 @Kelly B, 04/18/2024 3:00 am
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I didn’t attend this place as a customer yet I was treated like I was a VIP. My young daughters (6&9) and I went to see Harry Potter and the cursed child in theatre, But unfortunately after the production my phone was pickpocketed. Using my Apple Watch I noticed it was tracking in this restaurant or nearby. I attended this restaurant explaining the situation to the front of house staff,expecting them to say we can’t help you. Instead, they sat me and my young daughters down,they got my daughters some colouring entertainment and a member of staff offered to stay with my daughters whilst I talked to the manager about my stolen phone. They honestly could not have been more welcoming and helpful bearing in mind I wasn’t even a customer. The manager let me login on to his laptop and mark my phone as stolen and check where it was tracking, which unfortunately it was no longer near this restaurant. The help, warmth and welcoming from this place was honestly tearjerking. They did everything they could to help me even though I wasn’t a customer. Which makes me want to return to this place again and again as a customer. Furthermore, I sent an email to the head office thanking them for their help and support and in return they sent me a make at home naan bread kit. Which was absolutely unexpected but delicious and incredible!! I truly believe this restaurant is not about making money. It’s more about making their customers happy even if you’re not a customer. :) Thank you so much. I will definitely be ordering more make at home kits from you guys as they are absolutely delicious and we will be coming back to visit you as customers soon.
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