Truly awful customer service and difficult to contact. - El Invernadero Rodrigo de la Calle Madrid - Buy Reservations
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Madrid's Best Restaurants that are most frequently booked by customers of El Invernadero Rodrigo de la Calle Madrid
Ranked #20 in Madrid's Best Restaurants.
🤮 1/5 - Truly awful customer service and difficult to contact.
By 👻 @Arun A, 04/05/2023 3:00 am
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Booked restaurant for dinner on March 8 but could not go because no taxis were available at all that evening; owing to sudden protests and demonstrations in Central Madrid. Restaurant charged credit card for Euro260 as per their policy, despite being informed of the problem (and seeking alternate dates) by concierge at Four Seasons Hotel where we were staying, who had to call many l times to get through. Restaurant also refused to shift booking to any alternative dates. I can't comment on food and service but the unhelpful, arrogant, difficult to contact and customer unfriendly approach of this restaurant make it certain that I will never want go here.
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