Spa building works disruption - Elan Spa at The Greenway Cheltenham - Trade Reservations
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😒 3/5 - Spa building works disruption
By 👻 @OliveYouTwo, 01/27/2023 3:00 am
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Despite booking quite a way in advance, we were disappointed to find on arrival that the Spa was closed due to building works (which were visible and noisy). We hadn't been contacted as "our details had not been saved by reception" - although original booking was via email. We had treatments, which were amazing - hot stone massage & facial. Building works did seem to quieten during this time, not sure whether for us (as we were the only people there, which was slightly uncomfortable) or a coincidence. At our suggestion, we were given a gift voucher to go back for the Spa time which was originally part of our booking/deal, presumably when the hot tub has been rebuilt! Payment terminal in Spa broken so were walked through the hotel to the main reception. Receptionist dealt with bad situation well. A shame as the unexpected building works disappointingly spoilt what would have otherwise probably been the perfectly relaxing occasion we were hoping for.
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