Whose name will my reservation be under when I arrive at the venue? - ELCHI Melbourne - Buy Reservations
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ELCHI Melbourne Reviews from The Last Year
Correct cutlery would be good!
I tend to visit the Collins Kitchen/Grand Hyatt lounge area because the car park in convenient and ideal spot for a coffee - which is always good. This time I decided to have a dessert before the footy at the MCG - and it was a delicious baked cheesecake beautifully decorated with various berries. But I was surprised that I was only given a spoon to eat it: l had to request a fork. Very odd.
Friendly service &tasty food.
Warm smiles on arrival and seated in a booth overlooking Russell Street. Our waitress Paula was super friendly and explained the menu and provided advice on wines. Cosy atmosphere with a well priced menu. Great for couples, friends and families (not with small children)
casual restaurant
I went to the Sheraton Hotel where I was staying to meet a friend whose schedule happened to coincide with my travel schedule. The Sheraton is inside the CDC, but it's a little outside, and it's a small hotel. This is a casual restaurant located inside the Sheraton Hotel. I ate pasta and risotto here. This restaurant is so simple that it's hard to believe that it's a hotel restaurant. The food was delicious.
Bad good worse service
Waited to be seated no one came to seat us so we sat down. Once we sat down we were approached and got told off by staff for seating ourself on a free table. Staff were depressed the whole time. Not one of the group enjoyed their meals and the coffee was like warm Wouldn’t come back
Sunday seafood buffet
Disappointing we traveled a long way for the seafood buffet, but they ran out of seafood, also did not refill the prawn dumplings. Service was really good other food was great, but no seafood on a seafood buffet.
The only GRAND thing is the grand disappointment
Well if this wasn't the high tea from hell then I don't know what is. Let me regale you with the saga of my high tea escapade today. We requested no seafood for me which required one item - a salmon billini - to be swapped out. No other menu item needed to be changed. My friend also called prior to confirm this. I also reminded the staff on arrival and about my intolerance issues with cucumber (uncommon but real), and things like tomato and onion. The staff member nodded as if she understood but it became very clear to us that she did not in fact understand. To give credit where it's due, the staff certainly excelled in the art of confusion. Cue the arrival of a three-tiered monstrosity adorned with food I didn't even order. Bravo, Grand Hyatt, for the audacity of assuming my palate preferences and providing me with a buffet of intolerances so I can spend the rest of the afternoon in the bathroom. They replaced the salmon billini with a cucumber summer roll so I could not eat it and for some reason changed the sandwiches which we did not want to be changed. They kept the egg sandwich which I ate but then they gave me a cucumber and onion sandwich and a tomato and beetroot sandwich. I politely requested a correction to the original menu and re-explained the intolerances, only to witness my plate vanish into the abyss of forgotten orders. I finally saw the plate again when I got up and found a waiter. Service here was scarcer than a snowflake in the Sahara. After a considerable wait, I was again presented with a plate still with a cucumber summer roll which I still couldn't eat and a the tomato sandwich I couldn't eat. In addition there was now a sad excuse for a grilled chicken sandwich – limp and lifeless, much like my enthusiasm for the entire affair. It wasn't the chicken sandwich on the high tea menu which was the one my friend had. I explicitly explained I was supposed to get the same as we asked for the same menu. I tried the sandwich but it was terrible; worse than I would make at home. I then explained again why I still couldn't eat some of the items and the waiter got someone who I'm presuming is the manager but he did not say. I went over the whole story again and made some progress. He brought me out the wagyu beef sandwich I had originally ordered and said he was bringing two of the chicken sandwiches. I didn't know whether to laugh or cry when the same sad chicken sandwich appeared. The same one I explained was awful before and quite frankly tasted like despair. I just wanted the one I ordered when booking that is on the menu. The manager said it was impossible to get the correct sandwich as the only make the exact amount of sandwiches they need for the day and not a single one more. It didn't even make sense because they had extra of the beef sandwiches. I can only assume the sandwiches are ordered in and not house made as why could you possibly not make menu items? We sent the yucky sandwiches back without touching them and just asked for the hot food. We wanted to leave but still had to pay $99 each for the food. Of course it was again a long wait, I'm assuming because they were making the correct food for once. We had arrived at 1:30 and it was now 2:20 when we finally finished the sandwich issue after a negotiation more complicated than a UN peace summit. However, the comedy of errors continued. As we dove into the hot food, the dessert buffet announced its impending closure, forcing us into a mad dash for sweets while our hot food turned cold. The irony was richer than their desserts. It was as if the food gods themselves were conspiring against us today. And let's not forget the service—or lack thereof. Getting a second cup of tea was akin to a quest for the Holy Grail, and the free-flow sparkling option was just another effort as we have to give the staff constant reminders. In a misguided attempt at redemption, the manager-like person offered a free cocktail each. While I appreciate the gesture, I can assure you that no amount of alcohol can erase the bitter taste of $240 wasted on an unpalatable, unrequested experience. They changed my menu without consent and insisted I indulge and be grateful. For the princely sum of $240, we were promised elegance and sophistication, but what we got was a buffet of chaos and confusion. Consider this my public service announcement: steer clear of this place unless you have a penchant for disappointment.
Unexpected, and delicious
Nice atmosphere, food was delicious, we got the banquet and everything was amazingly flavoured, did not disappoint and we weren't rushed to leave. The only thing was that we had to call the waiters for drinks and clearing the empty dishes. Either than that staff were nice and we would go back just for the creamy mushroom with rice and to taste the other entrees, the entrees are the best!!! Chicken main was juicey but I would just order a few entrees to share, rather than the mains.
Cold hearted and horrible cancellation policy with no understanding whatsoever
This is my first negative review. Usually i accept nothing really can be too perfect and i tend not to be too fussy. We booked collins kitchen for my wife’s birthday for saturday hi tea but cancelled last minute as her covid RAT was negative. Spoke to Henry, food and beverage director then and he reminded me of the cancellation policy of only one date change allowed. However 2 days before the new date my son was admitted in the hospital. I called to Explain my predicament. Phone calls kept going to their phillipines call centre they were largely unreachable over the phone. Eventually Nadya food and beverage coordinator got back to me reiterating their policy of no further changes after one rescheduling. I asked for reconsideration. She promised me that Henry would contact me the next day. But all Radio silence till monday the following week( my booking was for that saturday). I called the call Centre on friday 5 pm to talk to anyone but it seems no one was at the desk. I offered to give them a medical certificate to reschedule the booking as this was due to unforeseeable circumstances. They were cold hearted about it. Finally monday got a call from Leilana the Food and Beverage manager who reexplained this policy and informed me that i will be charged. The main excuse was that they had to purchase the food items. Mind you i gave a little more than 48 hours notice before hand and they got back to me 48 hours after the booking had passed. I guess there are pawns who follow instructions without using common sense or basic judgement. So i was charged 50 dollars for not Showing up, despite the fact that we were in the hospital. I think people deserve to know. Grand Hyatt Melbourne…..shame on you! I think Mr Frederick Arul the GM, should look into this policy. Perhaps we should have rocked on the date of the initial booking when we were covid positive……or did you rather we rock up straight after discharge from the paediatric ward to Collins Kitchen for the unmissable hi tea. Go figure. Never had a hotel/restaurant booking this cold hearted.
Would definitely go back
Nice atmosphere, good service, good food worth the price. The waiters provided good service, didn’t bother or try to hustle you out. The food was delicious. All around good experience.
Melbourne's Best Restaurants that are most frequently booked by customers of ELCHI Melbourne
Ranked #5 in Melbourne's Best Restaurants.
Whose name will my reservation be under when I arrive at the venue?
By 🦩 @FluffyStar64, 07/09/2021 8:10 pm
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Can the reservation be in my last name?
1 Answer
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Answer from 🥷🏻 @ColorfulRod45 (07/09/2021 8:17 pm)
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It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
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