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EPOCH Bar & Kitchen Terrace Toronto Tripadvisor Reviews
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14 Reviews
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Afternoon Tea at Ritz-Carlton - a dull experience
My husband and I had afternoon tea at Ritz-Carlton, Toronto. It was a dull, unmemorable experience. Pros: - we arrived earlier and were seated right the way -the sandwiches, scones and the pastries were fresh - the tea selection was good Cons: - small tables -plastic plant pot on the table -no table clothes -no live piano music - a screen divider from the kitchen, the person facing the screen (it has a grey-ish colour) can see trough the large enough gaps into the kitchen. -we were supposed to self-serf ourselves and remove the strainers with the tea leaves from the pots. The two strainers stayed on the table during the whole tea time - no idea why. If they were supposed to be used again, nobody inform us or offer us hot water. As the tables are very small, this was taking a lot of space with no use and the strainers are not pieces of art. -The tray was put in the middle between me and my husband, practically blocking the view of each other -the pastries were unremarkable and very miniature. The jam, not remarkable either, was served in miniature bowls - not big enough for two people and we had to ask for more Overall, it was a dull, grey experience as ambience, food and sense of luxury... Sorry for the honest and not that positive review, but I was expecting some consistency in the afternoon experience within the Ritz hotels around the world.
Be the first to ReplyDisappointing
We went there to experience High Tea. Service was very good. We were disappointed with the desserts. If you don't want to feel rushed don't go there. We had just finished and were told not to hurry but the table was reserved and we had 5 minutes. At $230 for 2 I was disappointed at this. Especially when the restaurant was not filled. Also online it mentioned festive, however, nothing was festive about the decor or the presentation. When I think of Ritz I think of luxury and high end ambiance and food, not dine and get out. We were disappointed! I can think of many other High Tea experiences worthy of a wonderful Sunday in Toronto.
Be the first to Reply5/5 will be back - patio drinks and appies
5/5 will be back Had a great visit on the patio of epoch. Met a friend and had several cocktails and appies. There from 430-930pm and had attentive service by Abhay and Zachary. Tried all the different cocktails which were delicious. Thanks to the staff for recommendations throughout the night both both good and drink. Nice atmosphere and decor. Clearly gets busy as nice goes on. Will be returning. $475+ and tip for the 5 hours
Be the first to ReplyA great time was had by all!
Epoch Bar & Kitchen Terrace was the chosen spot for a retirement dinner for 13 of us. And what a great choice it was! We had a private dining area, where the wait staff was excellent. The hosts had selected a fixed menu offering us two choices of salad (caesar or escarole), entree (black cod or tandoori cornish hen) and dessert (profiteroles or chocolate brownie). From all the oohs and ahhs, I can confidently say everyone enjoyed their selections. I had the caesar salad (delicious, and served in an interesting bowl), black cod (juicy and delicious) and the brownie with ice cream. The cocktails were wonderful as well, and the bar was certainly well stocked. I would definitely recommend Epoch Bar & Kitchen Terrace.
Be the first to ReplyIdeal a quick business lunch
If you’re looking for an efficiently timed business power lunch, Epoch is the place to be at. The service is attentive and the food is delicious. The menu is versatile, and vegetarian/vegan options are available
Be the first to ReplyGreat ambience
Tasty food, outstanding service and hospitality delicious drinks and amazing atmosphere! Our server was fantastic and went above and beyond to accommodate our needs.
Be the first to ReplyFun Atmosphere & Great Drinks
The service was quick and attentive. The cocktails were tasty and the wine list was smart. Our group of four had a great experience at Epoch!
Be the first to ReplyFabulous!
Awesome cocktails, service and fun atmosphere. Patio is fantastic, fabulous service and just a great place to enjoy summer. Thanks for a memorable experience!!!
Be the first to ReplyWhat An Experience
Arrived shortly afternoon, patio was full so we sat inside, thought we were disappointed but staff, service, drinks were excellent. Our party of four shared an array of food all of which were excellent. 3 of us had cocktails and each providing a Wow Factor, the other is a wine drinker and really enjoyed the the white and red burgundy. Overall it was a perfect afternoon.
Be the first to ReplyUnderwhelming / Pathetic Services
Went to Epoch after a weekend concert. Arrived around 11:30 and the restaurant was less than half full. Told the person responsible for seating we'd like to sit outside. She told us to wait in the lobby of the hotel and she would see what was available. Came back about 10 minutes later to say she had seating inside even though we could clearly see that there was a lot of room on the terrace. When we questioned her about the amount of space outside, she ignored us and sat us in the dining room. We ordered drinks and asked for the food menu. We were told the kitchen was closed. While we waited for our drinks (about 25 minutes) the restaurant started to fill up with other people. We noticed that several of those arriving after us started to receive food -- even before we received our initial drink order. And, ummmmm, wasn't the kitchen supposed to be closed? So we asked why we were told the kitchen was closed when clearly it wasn't. Again, we were ignored. When our drinks finally arrived, we asked the waiter if the kitchen was open. He said no. We pointed out that other people were ordering and receiving food. He then brought us a menu and we ordered food. No apologies. No explanation. We finished our drinks and sat with empty glasses and plates for about another 20 minutes before someone finally cleared them and asked if we wanted something else. This level of service in a 5 star hotel is unacceptable. I was planning on staying at the hotel during an upcoming weekend but will take my business to the Four Seasons. If the restaurant service is this bad, I'm afraid what the hotel service will be like. I dont understand why staff is so ill prepared and has absolutely no idea how to manage customer feedback with ease or confidence. It seems like the Ritz Carlton could not care less how bad service is, yet will happily take your money. What a disappointment.
Be the first to ReplyA nice sophisticated place to eat and drink
Had a dinner there with my 11yo daughter, she has grown up so big, we both enjoyed the food, drinks and dessert and great to see Carleen still here !
Be the first to ReplyGreat Drinks
We were hotel guests and just stopped in for evening cocktails which were fun and delish! Try the Lychee Martini!!
Be the first to ReplyAmazing Service!
Visited during Valentine’s Day, and the service was incredible! Cathleen was our server and she was very sweet and kind. The food was incredible, such a cute spot!
Be the first to ReplyCute little restaurant inside of the Ritz Carlton.
Cute little restaurant inside of the Ritz Carlton. Appetizers were very tasty. Mains were ok. Service was great and the restaurant is very cute.
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