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🤮 1/5 - First time disappointed here!!
By 👻 @Hassanqtr, 12/30/2023 3:00 am
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I am writing to express my utmost disappointment regarding our recent dining experience at your restaurant. As regular guests at Milos both in London and most of other locations and the fact the hotel guests, we expected nothing less than exceptional service and a memorable fine dining experience. However, our visit left us feeling highly dissatisfied and offended. Let me start by emphasizing that the quality of the food was outstanding, and we thoroughly enjoyed the culinary delights you offer. However, it deeply saddens me to say that Milo's failed to meet our expectations on numerous other fronts, leading to a huge misappropriation of our dining experience. First and foremost, we were astonished by the lack of acknowledgement of our status as hotel guests and they seemed like seriously surprised that we are charging the dinner to the room !! Considering our loyalty and frequent visits, we expected a warmer welcome and perhaps even a personalized touch from your staff. Unfortunately, this was not the case, leaving us feeling overlooked and undervalued. Moreover, the behavior of one of your hosts was rather rude and borderline intimidating if not disrespectful. It is disheartening to encounter such unprofessionalism, especially in an establishment of your caliber. Hospitality should encompass warmth, friendliness, and a genuine desire to make guests feel comfortable. Regrettably, we felt the complete opposite during our interaction with your particular hosts. To further exacerbate our disappointment, the constant checking by the floor manager on us to see if we had paid became increasingly intrusive that we are leaving less than 65 min into our dinning experience.It is worth mentioning that our bill amounted to nearly $700, making us believe we were entitled to a full 80 to 120 minutes of indulgence in a fine dining experience. Instead, we were rushed through our meal, as if an arbitrary time limit had been imposed upon us. This left us feeling unwelcome and unattended to, tarnishing the overall ambiance of the restaurant. I must admit that our dissatisfaction was so significant that, had it not been considered impolite in US culture, we would have left without leaving a tip. The service, or rather lack thereof, from both the manager and the three hosts, was abysmal and failed to meet even the most basic standards of hospitality. We valued our relationship with Milo's, and prior to this incident, we have recommended it to friends and family countless times. However, I must now question whether this can continue in good conscience. As loyal patrons, we expect a level of service consistent with fine dining establishments, but our recent experience has left us questioning whether our patronage is truly appreciated. I kindly request that you take this feedback seriously and address the issues raised. While it is disheartening to send such an email, I hope that it serves as a wake-up call for improvement and encourages you to foster an atmosphere of genuine warmth, professionalism, and attentiveness to ensure that future guests have the experience they deserve. I look forward to hearing from from other yelper and Trip Advisors witnessing positive changes in the future as these for ladies in the reception really ruined our evening out.
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