I am torn. - Fancy Radish Washington - Buy Reservations
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🤢 2/5 - I am torn.
By 👻 @Holly M., 01/29/2023 3:00 am
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The food was terrific, and our waiter was great. But the host came over before we could decide whether we wanted a dessert course and let us know that he needed our table for another reservation. I have been to many restaurants, and none asked me to leave for any reason, especially not because they overbooked the table. I looked at your website and realized you have a 90-minute table limit (which was not communicated to me in person the entire time). We are not talking about a fast food restaurant, but a restaurant presented as a fine dining experience. I hate being that person and am sympathetic to restaurant challenges, but you are running a business. You have to find a way to address supply and demand issues, imho, without sacrificing the quality of the experience. You are, after all, in the service and hospitality industry. People go to your venue for relaxation and enjoyment, usually to escape their hectic, over-scheduled lives. As a vegan restaurant, you are also a company promoting health. No one will say that eating fast is healthy. Know your audience. I was on a much-needed Saturday night date with my spouse. We enjoyed relaxing into our meal and the conversation. Your host delivering this surprise message before we finished our meal was like a needle dragging across the record on a record player during a great song. Your host completely halted our experience. We felt shuffled out onto the street like unwanted guests. It was pretty jarring. You have apparent solutions available to you. The space is tiny. My understanding is you are always full. Expand to meet demand. Or raise prices to match your costs or profit goals better. Or, at a minimum, clearly communicate the policy and set expectations. You serve each small plate as a course, recommending two to three dishes per person. Organize how you present the meal differently to complement your condensed eating period better. Train your wait staff to pace the meal to meet your limit to allow guests to make choices throughout the meal rather than realizing that they should not have ordered coffee only after a plastic cold drink cup is being shoved in front of them to take their hot coffee and go. You have so many options other than the one you chose. I have wanted to visit your sister restaurant, Vedge, in Philly, for some time. But I checked its site, and it has the same policy. To be clear, I will never travel to Philly to scarf down my food in 90 minutes and have that restaurant bounce me onto the street too. And I am not sure I will return to or recommend the DC location. The jury is still out. But if I do, it will be with a different goal, like sampling the food. I will find another restaurant for when I would like a leisurely meal with a good friend or loved one.
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