The rooms are in decent shape for a 70 year old property. - Fontainebleau Miami Beach - Trade Reservations
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Ranked #12 in Miami Beach's Best Hotels.
😒 3/5 - The rooms are in decent shape for a 70 year old property.
By 👻 @Brandon B., 02/28/2023 3:00 am
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Other than that, the hotel is pretty awful. Think of this is as a low-mid-to-bottom-tier Vegas resort (eg Mirage) charging Wynn-level prices because its on the beach. The service is abysmal, its over-crowded and, even as someone who stays at nice hotels often, was shocked by the price for some items. Beachside and pool-side service is overwhelmed, taking 90+ minutes for simple items to be delivered to chairs.However, perhaps the most egregious service issue is the fact they have outsourced their entire phone operation to a call center in India. The people answering the phones have no hotel knowledge and no practical ability to transfer you to someone at the resort. Want towel? The operator will put in a request. Have to talk to the front desk? You'll need to go downstairs. I was locked out of my room and they told me to go stand in line for assistance. It's absolutely insane.
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