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🤮 1/5 - I paid over $1,000/night for a room and it was an
By 👻 @B W., 03/15/2023 3:00 am
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I paid over $1,000/night for a room and it was an absolutely awful experience. I complained to the Concierge desk 3 times, made over 5 calls to them and NEVER received a call back. I am a woman, and I guarantee if I were a man who drive a nice car or had a suit on, I would have received a call back. This place is atrocious!! I will NEVER stay here again, or recommend it to anyone. There are many options in Miami to stay, DO NOT WASTE YOUR MONEY OR TIME. They don't take care of their guests and it is very obvious, especially as a woman. I am furious I gave them any of my money. That's all this hotel and their "Concierge" service cares about. The folks at the desk claim "They can only do so much without a manager" What a joke!! I was told i would receive a call THREE times and I never did. Not to mention we didn't have towels in our room when we arrived (which I had to call 3 times for). And our cable on the TV didn't work, which they didn't take any accountability for because it was a "network issue". The absolute worst customer service in all of Miami.
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