terrible experience - Gofio Madrid - Buy Reservations
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Madrid's Best Restaurants that are most frequently booked by customers of Gofio Madrid
Ranked #20 in Madrid's Best Restaurants.
🤮 1/5 - terrible experience
By 👻 @gerard l, 10/05/2023 3:00 am
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People, this restaurant is a scam! The menu does not provide information about the selection of products used on the day of the reservation. They request to provide information for intolerances, allergies or food restrictions, but not in relation to the dishes. When I sat at the table, I had to wait 25 minutes before the waiter came to my table. He told me about this evening's composed menu. The entire menu was composed of pork and the main course was chicken. I don't eat any of the boar/pork and I don't eat anything with chicken either. I made it clear to the waiter that I didn't want to eat any of this, and I wanted to leave. The waiter didn't let me go and told me that the chef would prepare something for me. How can he propose that, without fresh products being purchased. The only thing I could imagine was that the chef would take something out of the freezer. I didn't accepted that, and I said again that I wanted to leave. The atmosphere became aggressive, and I stood up. At the bar-entrance he asked me for my credit card, and I told him I didn't wanted to pay. He was not satisfied with that, and I proposed to pay 20 Euro as compensation, but he refused to accept. It went more aggressive, I felt a bit afraid. Not wanted any further trouble, I left the restaurant. A few days later my credit card was charged with 50 euros. I think it is pure theft, and I have considered reporting it. But I think it is better to express my dissatisfaction in this way via TripAdvisor. People beware of this series of scandalous practices with menus that are composed on the day of the reservation, and the customer has no prior information about the composition and the products. Gérard Lasés
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