Granger and Co London Tripadvisor Reviews - Granger and Co London - Buy Reservations
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Granger and Co London Tripadvisor Reviews
Latest Reviews On Tripadvisor
47 Reviews
0 Replys |
Bland food and even worse waitstaff
Prepare for lots of eye rolls and attitude for simply ordering food. They make you feel like you’ve done something wrong by entering the establishment. Incredibly off-putting vibe overall. Totally killed our moods. Food would have been great if they bothered to season it. It made me realize anyone can start a restaurant - you don’t have to be a chef you can just wing it! The miserable waitstaff left us feeling even more miserable. Don’t let the queue fool you.
Be the first to ReplyGreat customer experience
Let’s start with the waiting time. It is actually fun to wait outside because of their Host JHONNY! He keeps us all entertained and we all enjoyed it. The food is amazing. It’s surprisingly not a pricey place especially for the quantity and the quality. Well done. I’d recommend getting the sesame latte cuz it’s definitely worth it!
Be the first to ReplyExperience! !!
Here's the translation of your text: Yesterday, we came to the restaurant for lunch for my friend's birthday. We waited in line and entered without any problem since we knew we would have to wait anyway. We sat down at the table, and I went to the restaurant manager and asked if they could bring a dessert and a candle after we finished our meals for my girlfriend's birthday. I selected the dessert from the menu, reassured him not to worry, and he took note of my request, promising to bring the dessert and candle after our meal. Then, I placed our order for scrambled eggs and a hamburger (well-done), and we started waiting for our food. Our drinks arrived, cola and coffee, but after 40 minutes of waiting for our meals, they still hadn't come. We thought they might be busy, so we didn't complain. However, after 50 minutes passed, and even though the two tables next to us, which arrived later, had already received their meals and started eating, we asked the waiter who took our order when our food would be ready. He (a gentleman) said we hadn't told him our order. We reminded him that we had ordered scrambled eggs and a hamburger, both well-done. He then asked how the hamburger should be cooked, and we replied "well-done." He said it was taking a long time because it wasn't well-done. He went to check at the cashier and, in our opinion, forgot to input our order. I told him I'm a chef and cook steak hamburgers every day, and it doesn't take 1 hour and 10 minutes for well-done meat to cook. We felt deceived by the excuse of the meat taking so long to cook. Later, the restaurant manager came and apologized, and when I mentioned I was a chef, he seemed a bit more upset because he understood that I knew how things worked in the kitchen. Finally, our food arrived. Then, the second disappointing incident occurred: they brought Pavlova but no CANDLE! I told the waitress (a lady), and she said no one told her anything about it! This was really upsetting; I felt embarrassed in front of my friend. Then she went to the back and, with a frown on her face, said something about me, and they brought my embarrassed friend a Pavlova with a candle. Nevertheless, everything was made better thanks to Restaurant Hish. The manager came over about 10 times to apologize, acknowledging that he was sorry for how our day had gone and that we wouldn't be charged for the meal. Initially, we didn't accept this and offered to pay half or just for the main courses without the dessert, but he insisted it was entirely their fault and kindly gifted us the meal! He handled the situation wonderfully, and I wanted to learn his name to write this to you because you should feel lucky to have such an employee, and I believe he deserves recognition. HISH, you really know how to do this job, my friend!
Be the first to ReplyA little disappointed
We went to this place at the beginning of February, we ordered pancakes and avocado toast, all in all not bad. But the "worst" part comes at the moment of the bill, initially it was brought to us wrong, in fact they gave us the receipt for another table. Once the error was reported, the waitress proceeded to bring us the right receipt, but at the moment of payment they made us pay the total of the old bill with the POS, obviously it had a higher price of around €15. Fortunately, I immediately noticed the error and we reported the disservice again to the owner of the restaurant, who however was unable to refund the money immediately as the payment was by card. We then had to pay the bill again and waited a week for the refund. In all of this, no one apologized to us for what happened, neither the owner nor the waitresses involved, in fact we were looked at in a bad way. Fortunately there were no problems but by going to a place that is spoken of so highly the customer expects a different type of attention and treatment. Could it have been a careless mistake? Maybe!!!!
Be the first to ReplyRecommended, cozy and beautiful place for a more exclusive breakfast/lunch
Absolutely recommended for the connoisseur. The food is incredibly original and delicious, although it could be a bit more pricey, but we knew that. The restaurant is located in the better area of London. The service was helpful and friendly.
Be the first to Replyexcellent breakfast
I was there one morning with my boyfriend, wanting to only have breakfast we only ordered one dish each. It was a wonderful experience, excellent food, extremely courteous staff. As an Italian I was pleasantly struck by the very high quality of the coffee, which is always an added value. The place is also very well kept and clean.
Be the first to ReplyFood poisoning…
The avocado toast is served with the avocado almost whole on top and a poor poached egg placed on the side. The mocha is good, but the chocolate stagnates at the bottom. But above all... worst food poisoning of my life 1 hour later (it was the only thing I had eaten all day) Apart from that the place is pretty and the servers are friendly.
Be the first to ReplyGranger and Co. 74%
Food 3/5 Average but makes sense Drink 4/5 Good cocktails Service 4/5 Ambience 4/5 Makes sense the target Price 3,5/5 Not too expensive Total 18,5/25 (74%)
Be the first to ReplyFantastic place and great food
Amazing food. We had the avocado on dusty knuckle sourdough and I couldn’t fault it. Coffee was also one of the best around. Our host Travis made the experience 11/10. Would definitely recommend
Be the first to ReplyPuding
I went there for their delicious food with my friend and my dog, the waiter whose name was Travis was very welcoming to all of us. He asked if my dog was an “emotional support” dog in order to be able let him in, because normally they don’t allow dogs inside but when i showed the proof he let us in to our table and was very welcoming. Everyone who was working there was lovely. My friend who was visiting London for the first time had a great experience because of the food, atmosphere and especially the friendly staff. Thank you
Be the first to ReplyDismal Dining: A Disheartening Encounter at Granger.
My recent dining experience at this establishment on a Sunday morning was regrettably far from satisfactory. The individual in charge of managing the queue exhibited a notable lack of hospitality, directing us to relocate with a brusqueness that left much to be desired. In a tone that could only be described as discourteous, he emphatically instructed us to step away from the entrance, deeming it necessary to declare, "This is a restaurant, not a zoo." To be candid, the encounter was not only surprising but also deeply disappointing, particularly considering I was accompanied by my two children and my brother. The unwarranted rudeness in what should have been a welcoming setting cast a shadow over the entire dining experience. Furthermore, the impact of such treatment extended beyond the initial encounter. It fostered an atmosphere of discomfort and unease, prompting second thoughts about whether this establishment truly values its patrons. The ethos of a restaurant extends beyond the menu; it encompasses the entire customer experience, from the moment one steps in until the final farewell. The incident with the queue organizer reflected poorly on the overall ambiance of the restaurant, and it's disheartening to see such a lack of courtesy tarnishing what could have been an enjoyable meal. It's essential for a dining establishment to cultivate an environment where patrons feel not only satiated by the food but also welcomed and appreciated. Regrettably, based on this encounter, I find it challenging to recommend this restaurant to others. The essence of a dining experience lies not only in the culinary offerings but also in the respectful and considerate treatment of patrons. It is my sincere hope that this feedback serves as a catalyst for positive change in the establishment's approach to customer service.
Be the first to ReplyThe best brunch spot in NH!
The most popular spot for brunch in Notting Hill and for good reason! Lovely food, gorgeous venue and great staff. Big shout out to the GM Adam and server Tony who were both top notch during my visit! Will be back for sure.
Be the first to ReplyLoved
Loved this place and Travis looked after us so well. Food was delicious and the blankets helped us outside. We will be back if we can get Travis again
Be the first to ReplyGranger and Co. is awesome
We had Faton as our waiter and he was so funny and attentive. Great great food and atmosphere. 10/10 would come again!! Get the sour bread toast and ricatta hotcakes.
Be the first to ReplyWonderful staff, great atmosphere
My friend and I called in without a reservation on a very busy lunchtime service. We sat at the bar for a while and then they kindly found us a table. Every single member of staff treated us amazingly well. With efficiency, friendliness and good humour. They made our visit. We'd go back just for that! The room is lively and well lit and the food was good - our schnitzels were two large pieces which came with a good amount of greenery. A lucky stop for us.
Be the first to ReplyShambolic, crowded place full of rude people
Been a long loyal customer but today they put an end to my loyalty. Food is nothing to write home about and very expensive for what it is. Staff don’t enjoy to work here. Poor attitude. Service terrible and unprofessional, particularly when charged an extra 12.5%... Service, what service? - 1 hour waiting to get it. many tables available inside. - 25 minutes just to place the order. 1 hour to get it - no smile or hello. uncomfortable in and out feel - very loud and cramped - coffee not good - filthy toilets. no paper. no soap - had to continuously chase them to order additional or forgotten items - staff were on the phone or laughing at customers by service station. management missing in action - hotcakes came with no maple syrup had to ask twice and then had to eat them cold - the most arrogant and rudest staff out there - another 20 minutes waiting around to pay - no goodbyes or thank you So bad it’s embarrassing. It used to be so good and welcoming. That ship is now clearly sinking.
Be the first to ReplyLovely visit, great service and great food!
Absolutely delicious food. Great service and very glad they have proper ANZAC cookies and Lemingtons. We were served by Faton who was wonderful super accommodating and very kind. Roughly £30 per head for food drinks and some takeaway snacks so pretty reasonable price. Will be coming again and I am not a brunch person.
Be the first to ReplySorry but the hype is not followed through.
This cafe is so popular and because of that customer service is no longer a priority. You can tell since they don't respond to any of these reviews. Sadly what was once an awesome establishment has changed hands and it’s now just awful. My pancakes looked great but were undercooked. The bacon was fatty, burnt and tasteless. The coffee was diluted and too strong! Staff also wasn't good, looks like everybody was just hired from the street. They can not handle the fast-paced restaurant environment and treat customers as garbage. Many looked like they’d rather be in the center of an active volcanic crater than serving you. Absolute circus. If you want to wait an hour and a half for horrible service and a bad attitude from literally every employee than this is the perfect place for you. Hard pass.
Be the first to ReplySlow decline into mediocrity.
Expensive, inattentive service, mediocre food. Used to be so good and welcoming but standards have really slipped over the last few months. Shame. Bacon burnt from dirty grill and so salty inedible. The service is completely chaotic and unfriendly. Pretty rude team you’ve got here. From top manager to barista. There's curt and then there's plain rude. Snooty and inefficient. Astonishing that people still go to this place despite the prices, ridiculous waiting list and poor customer service. It wouldn’t survive much longer if located anywhere else. Miserable vibe and sour faces, relying heavily on a touristy crowd. The owner should be seriously concerned.
Be the first to ReplyNot impressed for second time in a row.
Definitely not a patch on the great cafe/restaurant that it was. Last time food was cold but nice staff, this time one meal was good, other meal not great… pancakes served with a bruised/brown banana and rude staff. I think Bill would be disappointed to learn what’s happening to his business.
Be the first to ReplyHorrible customer service
This place is overrated. Work more on your customer service and training your staff and less on your Instagram marketing. Here's why. First, quality of food has dropped to 2 stars and is now very overpriced and average. Secondly, the customer and table service was also pretty terrible. Customer satisfaction is clearly not a priority here. Plenty of staff, all inept and stressed. Lots of empty tables around but can’t cope with demand? Expecting to be a first come first served system, priority seems to be given randomly according to the staff preference. After queuing with my partner for over an hour and a half on Sunday, we finally manage to get a seat and soon realise that due to high demand we would have to wait just as long to get noticed, order and to finally get our food. Very disorganised place. The waitress was not nice, forgot our drinks and gave us the wrong bill. Really disappointing. Shame, we’ll never come back here although we're locals.
Be the first to ReplyReally good brunch
The food was really good. We ordered the rostis, gravalax and poached eggs - it was delicious. Coffee was also really good. Service could be a little better (we were waiting quite a while to make the order and for the bill) but apart from that I fully recommenr this place for brunch!
Be the first to ReplyOverpriced, over cooked and never again.
Been here twice before and loved it. This time was completely different . Staff were unwelcoming. Table we were given had several coffee cup stains and dirty marks on the top. White wine was nice but carafe of water had pieces of dirt in it so couldn’t drink. Chicken Schnitzel was burnt and dry. Despite this we were going to give a small tip but when we asked how to do this she replied, in a very rude manner, that we don’t do tips we’ve already added a service charge. I’ve worked in many pubs, restaurants and hotels and would never talk to customers the way the server spoke to us.
Be the first to ReplyTasty breakfast
Busy and neat place in a quiet area. Still a bit of a hype (30 minute wait), but it's not that special. Tasty breakfast, though. Rather noisy at times.
Be the first to ReplyAverage at best
I visited twice and different branches all of them had the same delayed service. The food was nice hut not something unique outstanding . I had the hotcakes and the scrambled egg
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