Rudest Employees & They try to scam - Grotta Palazzese - Trade Reservations
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🤮 1/5 - Rudest Employees & They try to scam
By 👻 @E K, 08/07/2022 3:00 am
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My sister who visited the restaurant last Tuesday with her friend. My sister and her friend had a good time in your restaurant before they got on a plane to Paris. But an unpleasant situation happened when they paid the bill. My sister was told that the credit card transmission terminal wasn't working, she had to pay with cash. The bill was 400 euro for two people, and it was the last itinerary in Italy before they head back to Korea. How many travelers have the big different currency right before going back to their home country? Of course my sister didn't have cash. But the employees in the restaurant pushed my sister to get cash from the ATM. But the ATM doesn't work with Korean Mastercard. She asked the employees to pay at the hotel front desk, but they said 'No'. My sister also told them to copy their passport and credit card, and she will send the money as soon as they can. But the employees said 'No'. Few different options my sister and her friends suggested to them, however they said 'No' and kept holding my sister and her friend. They only need cash. The flight time is getting closer and closer. Finally my sister complained that if they missed the flight, because of that, then they would have to pay back the $5000 flight tickets. Then the employees copied my sister and her friend's passport and their credit card and let them go. As soon as my sister and her friend left the hotel to the airport, she got a text message that your restaurant charged the bill. During the whole time in the restaurant, the employees' behavior was unpleasantly rude to them. It was not my sister's fault, but you guys kept holding my sister for ridiculous reasons. It was nonsense the only one credit card transmission terminal was working at five stars hotel & restaurant. The hotel and restaurant should be ashamed of being a five star hotel. They literally abused and tried scam the foreign travelers who do you think won't see you again.
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