Poor service - Gyu-Kaku Japanese BBQ Singapore - Buy Reservations
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😒 3/5 - Poor service
By 👻 @kev L, 03/21/2022 3:00 am
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Poor service standards. Were told of the dining time limit and hence placed orders in advance. Did not receive most of the orders and were told we could not order anymore. When asked about extension of dining time, staff simply laughed it off without giving explanation. New trainee server (indian girl) clearly not taught the basic service standards, held a plate of meat in front of us and expected us to clear the table ourselves to make space for the new platter of meat and did not even say anything but held it there as if we owed it to her. Staff all looked as though they dreaded working there and wanted to quit the next day.
Ambience 0/10
Service 2/10 (only to the manager/supervisor and another young female staff that actually engaged the guests)
Food 6/10 ( due to long waiting time but sides were really bad as compared to kinex gyu kaku)
Value for money 2/10
Overall 3/10
Would not patronise again.
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