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Haidilao Hotpot San Diego Yelp Reviews
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The food The Service The Ambiance At Haidilao Hot Pot is
The food The Service The Ambiance At Haidilao Hot Pot is always hot and good. UTC Mall always has good restaurant.
Be the first to ReplyWhat a nice lunch we had.
The lunch special is worth it and is pretty filling. Howard was our server and he was very patient to explain all the options and broths. We had the Tom Yum and Pork Bone broth. He even added some to-go items for us like dessert, snacks, and fruit. Overall, it was a very positive experience. The sauces were very nice because there were so many options. We will definitely be back next time we're in the area. Thanks, Howard and Haidilao, La Jolla.
Be the first to ReplyWhat a surprising and refreshing experience was tonight
What a surprising and refreshing experience was tonight coming to Haidilao Hot Pot San Diego! It was our first time and we were taken care of from the first minute we were there to the last one! The hosts and our amazing server Howard made us feel welcomed and paid attention to our needs and went over and beyond customer service expectations! His kindness and patience guidance was extraordinarily helpful in choosing our food! We loved the food and the ambience too! The design was fresh and modern... The food options were astonishing and various! Loved the care in the details and we wouldn't change one thing! Thank you for the amazing job you're all doing with the business!
Be the first to ReplyThis is my favorite hotpot spot! Great selection and GREAT
This is my favorite hotpot spot! Great selection and GREAT service especially Gina, she has been our server 3x , always always such a great customer service.
Be the first to ReplyOur server Matthew gave the greatest service I've ever
Our server Matthew gave the greatest service I've ever experienced eating at hai di lao. He was very present in serving food, water, and among other things. 10/10 would come back and again. He gave an overall happy vibe to my table and again was very attentive to everything with precision and accuracy. Again 10000000000000% would come back and specifically request him as my server.
Be the first to ReplyGREAT SERVICE AND FOOD!! Our server Matthew was so nice and
GREAT SERVICE AND FOOD!! Our server Matthew was so nice and was always happy to help us. Service was fast and friendly, WOULD COME BACK!!
Be the first to ReplyIt's a very thoughtful establishment, I will give them that.
The bathrooms are clean and fully stocked with a mouthwash dispenser, feminine products, lotion, and all complimentary! The waiting lobby has snacks that you can enjoy if the hangry monster is attacking you, because I could indeed see how this place could garner a long line. We went on a Monday lunch run, and it was a 5 minute wait, so great! Generally, everything is very clean, secret phrases can get you complimentary things (if they are in stock--they didn't have a handful of items on our visit), and they even provided a ziplock bag for phones, a lens wipe, and even hair ties for all the females in our party. The waiter took his time explaining everything to us, showed us how to utilize the IPAD for ordering. He was always pretty available to help, and the food items came out relatively quickly. We were super hungry, and ended up ordering a little more than we could finish, even though we had omitted 2 items from our original list. I'd say 2 servings of meat orders, 1 veggie, and 1 carb base per person was a pretty good portion. We did one extra order of meat, and could not finish it, we were all struggling so hard to finish the 6th portion already! Take note that the combo meal deals are limited selections, and also only doable with membership, that you have to do before your meal. Anyway, I loved that they provided sauce recipes (#4 was good with seafood, #5 Best overall sauce, great with beef, #6 Good with veggies). Egg noodles were nice and chewy, meats were all excellent quality, shrimp and scallop were good sizes, complimentary birthday cake was made by a local Taiwanese Bakery, Yiko Yiko. The Biscoff cake surprised us all with how light and tasty it was. I don't typically like cream on my cakes, but this one was so yum! The fruit was all fresh and sweet, the asian red bean dessert (didn't really like the jujubes in it, though) and ai-yu jelly desserts were a nice compliment to a rather heavy meal. No room for ice cream for any of us! Rounded out to about $55/person, with tip. This is a little pricier than some other places, but, they do offer a lot of extra perks.
Be the first to ReplyLove this place Didn't get a lot of photos this time but
Love this place Didn't get a lot of photos this time but food and service is always great! Shout out to Matt tonight for excellent service and for being so helpful and patient with our extremely large group who came in from out of town! Everyone had a great time (: Thanks Matt!!!
Be the first to ReplyWhat a fun place to eat! Loved the ambiance food and
What a fun place to eat! Loved the ambiance food and service. Even the restroom was super clean
Be the first to ReplyI love coming here, it's a family friendly experience and
I love coming here, it's a family friendly experience and budget friendly for big groups. Not to mention everything is always fresh and the service is always consistent. Today Gina waited our table and she was so kind and helpful. We always leave satisfied and look forward to coming back. I love that no matter how busy it might be, staff is always friendly, attentive and organized. Truly delicious food and a business worth supporting.
Be the first to ReplyWhat an adventure.
I felt like we were in Japan! Location: 5/5: in the UTC outdoor mall, it was hard for us to find after parking on the street La Jolla Village drive for free. All I can say is look for the AMC signs & Nordstrom and it's right next door to Zara. It may be closer if you park in the structure but I think you have to pay. Seating: 5/5: We came about 4:00pm on Saturday with no reservations but I don't recommend that. Although we were seated right away, by the time we left the waiting area was a mob scene. Our booth was soooo cute! What you do: 4/5 It was a little confusing, but you order the broth first via an iPad and send to the kitchen, then order your protein and veggies and carbs. We needed help from the wait staff. Food: I have a shellfish allergy & my daughter has a nut allergy so I had to be very clear communicating that but we had no issues. Our favorite soup base was the Tom Yum because it was flavorful and a bit creamy. Similar to Korean BBQ, your broth is cooking in the middle and you use the metal baskets to cook your noodles and protein and veggies inside the hot broth. Condiments bar: 5/5. this is where you can really step up the flavors. I got fresh cilantro, tons of garlic, scallions & ponzu sauce. I dipped my meat in the broth then the condiments mix I made. It was so good. Tons of drinks - our drinks somehow got mixed up. We had to keep asking over and over for them and they finally came about midway through our meal. Flavor was delicious (pineapple mango soda), but serving time was bad. Overall experience: 5/5. They did an authentic show that we weren't expecting! The servers were Al super nice and made us feel welcome and they give you an apron because you make a huge mess! Can't wait to come back.
Be the first to ReplyService was awesome, the host to the waiter took care of us
Service was awesome, the host to the waiter took care of us from start to finish. The place was busy, but everyone worked in harmony and made sure we were taken care of. The layout is your typical Haidilao, they used robot servers to send the food to your table, but the staff still had to take the food off the robot and send it off to their next table. The food was good as usual, got bone broth and spicy, few meat options and veggies. The sauce bar was super busy but it was restocked quickly. My friends really enjoyed the food and the experience!
Be the first to ReplyThe service was terrible.
Servers kept forgetting about me and took forever to get the food. Took so long I had to pay for parking! First two hours parking is free... won't come back! Better places! Not worth bad service and expensive prices.
Be the first to ReplyMade a reservation online the day beforehand for lunch and
Made a reservation online the day beforehand for lunch and was seated immediately. Had been here before for dinner and the quality was great, but definitely pricey! Came again for their lunch special, which is definitely a 5/5! For $20 a person, you get a protein, soup base, plate of veggies, a drink, and access to the sauce bar. With 3 people, we were able to get different things for variety. Service was great, and they checked in regularly! They offered to let us takeaway the rest of our soup base as well, which I probably would've done if I was going home right after
Be the first to ReplyMy favorite restaurant.
Service and food was top notch. I've been 15 times and it stays consistent. If you're looking for fancy hot pot this is the place, especially if it's around the holidays. Worth the money.
Be the first to ReplyThe food is bland; think about the flavor of cabbage soup
The food is bland; think about the flavor of cabbage soup in "Willie Wonka!" Busy restaurant and very noisy, but the staff seemed like lifeless zombies ( like the ones in Hotel Transylvania; per my little one! ) not worth the expense and time!
Be the first to Replythis restaurant is AMAZING best hot pot i've had.
i've been coming for years to various locations but this one is hands down the best. the deals they offer are splendid! especially for college students. food and service is top tier, especially dillon who made our experience 10 times better! can't wait to come back for more delicious soup base and dishes.
Be the first to Replydillon really made our experience at haidilao memorable!
dillon really made our experience at haidilao memorable! food was delicious and definitely hit the spot . i will definitely be coming back for the great service and late night deals !! do not sleep on this restaurant !! shout out to dillon for the great toys and popcorn !! give this man a raise
Be the first to ReplyThis is the first time I want to write a review because of
This is the first time I want to write a review because of a lady, her name is Kaely, who provided service to us on this Tuesday night around 5:00 pm. She is really nice and caring during the whole time we were there. And my daughter likes her very much as well! We will definitely return to Haidilao because of her. Btw the food is amazing as well of course haha.
Be the first to Replysuper fun i loved the performances and the dancing noodle!!
super fun i loved the performances and the dancing noodle!! the food was delicious, my fav was the tom yum soup base. my first try at the sauce bar was a fail because i was too excited to scoop the stuff. the snacks are so yummy and the included ice cream is a perfect dessert. we also went for a birthday and they brought out a big sign and gave us the most delicious little cake it was strawberry and angel food cake.
Be the first to ReplyI went here with a friend a couple of weeks ago.
The service was great, the food was great and it was overall a nice experience. It was a bit pricey, but expected for a high-end place. Gina was also super nice and provided us with exceptional service.
Be the first to ReplyLoved the food, service, and ambiance.
They have a robot that delivers your order too, and occasional shows/performances. Super fun to come here as a group! Will be back
Be the first to Reply5 stars for ambiance, service and food.
I recommend the pork bone broth or spicy pork bone broth. The meat portion is pretty big but the veggies portion run much smaller. Overall, haidilao is on the pricey side but the food quality, service and ambiance made up for it.
Be the first to ReplyI was finally able to visit the grand opening of my
I was finally able to visit the grand opening of my favorite hot pot chain in my city. This Haidilao is located at UTC mall. The restaurant is spacious with a tiny *half* bar in the front corner. Some a lĂ carte items include various soup bases, vegetables, animal proteins, vegan protein, desserts, drinks and an unlimited sauce bar for $3. After ordering through the table tablets, your things will be delivered to you via robot or human. We were brought quite a few items we didn't order and had to wait some time for the items we actually placed. Once we mentioned this to the waiter he mic'd in our requests and our food came. I'm not sure if this is a common occurrence or just so happened to turn out that way on the Monday night that we dined in. I also saw a dole whip machine but there were no cups refilled for at least 20 minutes. Things run a bit slower than other Haidilao locations that's for sure.
Be the first to ReplyOnce my wife and I figured out that it's easy to do vegan
Once my wife and I figured out that it's easy to do vegan at Haidilao, we knew what we needed to do: Make a reservation -- pronto!So, last Saturday late afternoon we arrived and checked in with the host. We were maybe 5 minutes early for our reservation, and had to wait no more than 10 minutes for our table so all good there.We ordered a half and half hot pot -- mushroom broth on one side and tomato on the other. Both were vegan and very flavorful. We ordered a mushroom sampler, a veggie sampler, rice cakes, tofu, and soba noodles.Oh. And two mai tais too. The broth arrived quickly, and while we waited for our veggies and drinks, we hit the sauce bar. WOW. What an amazing variety of options to choose from! Loved it!The veggies soon arrived and we dumped everything into the soup and dug in with our ladles and chopsticks as everything cooked.In a word: Excellent! The mai tais arrived and they were very good too. The only negative for us was that the fresh noodles the noodle guy whips around have egg in them so not vegan and off the menu for us. The soba pretty much fell apart, so we'll try some other noodle next time.Overall, a great meal, excellent service from Jeremy our server (he patiently showed us the ropes), and lots of fun. We will be back soon!p.s. We had two tubs full of leftover soup, which we brought home and used to cook rice in -- amazing!
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