Rude staff - Hard Rock Cafe Orlando - Buy Reservations
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🤮 1/5 - Rude staff
By 👻 @Bella Z, 04/20/2024 3:00 am
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Allow enough time to get to the venue as drop off point is in the car park for universal. You then have to walk a distance to get to the cafe. We didn’t realise so we were running late due to the distance from the car park to Hard Rock Cafe. When we entered there was a photographer taking photos who was very up beat and very pleasant and made you feel like you’ll have a nice welcoming time there. The lady serving us was lovely however the other waitresses/ waiters were very unpleasant. It was as if we weren’t being served by them so they didn’t care. One waitress bumped into someone on our table with a high chair, there was no acknowledgement that she bumped into us and no apology whatsoever. Then there was an issue with larger on draft. It was flat so instead of waiting for the waitress to come back we went to the bar ourselves. The bar staff when we went to the bar to exchange again was very rude and it was as if we were a hindrance to them. Again it came across that they weren’t our waiter/waitress so it wasn’t of any benifit to them to be pleasant. It’s as if they are only pleasant when they are the waitress for your table to ensure they have a tip. It was such a shame because we then went in to the shop attached to the cafe and they were very pleasant. It was supposed to be an anniversary meal with family. It’s our first time at Hard Rock Cafe and I honestly felt we’d wasted our money. We couldn’t wait to finish our food and leave as the attitude of the staff over all wasn’t welcoming.
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