Avoid! Awful restaurant - Harry's Dolce Vita London - Buy Reservations
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🤮 1/5 - Avoid! Awful restaurant
By 👻 @C G, 12/19/2022 3:00 am
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My family and I had wanted to visit this restaurant for some time and decided that it would be lovely to end a special Christmas treat day in London, with dinner at Harry's. Unfortunately the evening in this restaurant was anything but a treat! Firstly we arrived to be told that people were still occupying our table. That's fine we said, maybe we can have a drink in the bar while we wait? No - we were told by the uncharismatic front staff, the bar is busy, please can you wait outside. It was -3 degrees outside, this was a very unimpressive start. Eventually we were shown to our table and ordered some drinks. We waited ...and waited.... a waiter then asked if we would like to order our food but we declined saying we would like to at least have a sip of our pre-dinner drink first! 45 minutes later our drinks arrived. We ordered our food and it the food was lovely but they forgot to bring my daughters starter, so we had to wait for that to arrive and then for the main courses, the steak I had ordered as medium rare arrived and was totally 'over' well done, so that had to go back and I ended up eating my main course on my own. Not good. They did remove the steak from the final bill but the meal was not the shared family experience we were hoping for. However, the lowest point of the evening was still to come as while eating our deserts and finishing our wine, we were asked by (i presume) the manager if they could have the table back and that they had already allowed us to have the table for an extra 40 minutes! So incredibly unprofessional, we couldn't believe it. Especially as the delayed time on the table was as a result of the horrendous service we had received. By now worn out with how bad the evening had been, we asked if we could finish our drinks in the bar but were again told that the bar was full. It seems to me that the restaurant is very poorly run and extremely greedy regarding the number of covers they take. I don't think i have ever been asked to wait outside in the cold for my table or not been accommodated regarding an area to finish drinks if a table is required back. When i mentioned this to the staff they just said it wasn't their fault but that simply isn't good enough. It's a shame because overall i think the food is good but the service and the experience is awful. We will never return to this restaurant and I suggest you don't either.
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