The hostess was rude. Everything else was nice. - Haven Rooftop New York - Buy Reservations
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😒 3/5 - The hostess was rude. Everything else was nice.
By 👻 @fueledbytravel, 11/09/2021 3:00 am
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It’s disappointing when you make a reservation months in advance and the hostess doesn’t seem to care or pay attention to it. The hostess is the first face you see upon entering and it’s kind of unfortunate when she glowers and has a scowl on her face.
I had a reservation at 11 Am, when the restaurant opens. I arrive at that time. I tell the hostess I have a reservation and my name. I put in my reservation that I would like a table near the window so I can have a view of the city. I don’t want to be in the middle. Well, apparently in this practically empty restaurant I could not have this for some reason. I was told that since we were a party of 2, and because they will be full soon I should sit in the corner with no view at all, practically the worse table in the entire restaurant.
What proceeded was a game of the hostess showing us a procession of awful tables that we had no interest in sitting at. She rolled her eyes, she sighed. Eventually, we had to get the manager. We told him the table wanted, he approved that table and so we finally got the table we originally asked for.
So off to a bad start. Our server, Eric, arrived and gave us menus. Eric made the experience better. He was friendly and did not make us feel like a bother. Our food didn’t take too long to come out which was good.
The food was decent. The crab Benedict was good. My mom’s omelette was just okay, a bit on the dry side. The mimosas were good too. The atmosphere was great. The view was good.
I would return. Unfortunately, I did not appreciate the tug of war with the hostess. But management was good and my server Eric saved the day.
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