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😒 3/5 - Really wanted to like this…
By 👻 @CatataD, 03/16/2022 3:00 am
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As a regular frequenter of Hawksmoor Manchester, I took the decision to book my last night in NYC at the recently opened Hawksmoor, New York.
I was excited to introduce my parents to Hawksmoor- who have never been to the the UK restaurants and I had been looking forward to the evening as the highlight of our 7 day trip to NYC.
I genuinely wanted to leave a 5 star review, but sadly, I am unable to do so.
Hawksmoor prices are never a surprise. Frankly, you get what you pay for and generally speaking, what you pay for, is excellent… so, no complaint generally, in that regard.
I should say from the outset, that the service was classic Hawksmoor- terrific, in every regard. It is a shame that the lovely service-staff were let down by the chefs and the bar- which was woefully stocked and painfully slow.
The starters were excellent. The crudo and potted beef were exceptional, but sadly, things went downhill from there. Three fillet steaks were ordered (1 x rare, 1 x medium and 1 x well done). I appreciate its heresy to order a fillet “well done” but my mum is 75 and “likes what she likes”. Only one steak (the rare) arrived properly cooked. Sadly, the staff forgot who ordered what, so I ended up with a medium to well done fillet, my mum with the rare and my father with a medium rare.
The medium-well and medium-rare were sent back for a re-fire. They arrived 10/15 minutes later, by which time, I had almost finished my steak and all of the side dishes which we had ordered had gone cold. I would have thought that this would have been blatantly obvious, but no one acknowledged this.
I genuinely wouldn’t have had a problem with the steaks being slightly undercooked , but given the price; the subsequent waiting time; the fact that all the sides had gone cold and I had long since finished my own steak was poor for a restaurant with this reputation and calibre.
Matters were not assisted by the 20/25 minute wait for drinks, which only arrived after one or two promptings.
As a digestif, I ordered three different whiskeys, all of which I were informed were not available. I was eventually given a whiskey which I hadn’t ordered “on the house”… whilst it was a lovely gesture, it didn’t go far enough to excuse the previous problems with the evening and again, I would expect items on the menu to be available, given the price and frankly, saturated market of steakhouses in New York.
Disappointing on the whole. NYC Hawksmoor has a lot to learn from the UK.
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