I ate at this establishment tonight because we couldn't get - Heat Shabu - Fair Oaks Sacramento - Buy Reservations
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😒 3/5 - I ate at this establishment tonight because we couldn't get
By 👻 @Michelle G., 02/15/2023 3:00 am
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I ate at this establishment tonight because we couldn't get a reservation at the downtown location. The downtown location is awesome, the staff and the food so we assumed it would be the same experience. Well it wasn't, not at all. We walked In and told them we had a reservation for 4. Our two other people were pulling in so we told them they're coming in. They told us they couldn't seat us because it was a "rule". I said that's fine, then they proceeded to tell me that we had to go out side in the freezing cold even though our table was ready and HALF the restaurant was EMPTY! I was appalled because I've worked in customer service my whole life, still in it as of now and I would never do or say that to a client. Especially when our restaurant is half empty. How it should've been said was " Im Sorry it's a rule that we can't have you wait in the building but if you'd like to go order a drink from the bar that's fine with us". I would've been happy with the suggestion and they would've made more money. I understand rules are rules but these rules were made for a packed house with nowhere to sit and wait. It's pretty clear customer service isn't a priority. Restaurant was half full but its apparent why. The food amazing but I'll make sure I get into the downtown one from now on.
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