Insulting - Hillstone Coral Gables - Buy Reservations
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Coral Gables's Best Restaurants that are most frequently booked by customers of Hillstone Coral Gables
Ranked #13 in Coral Gables's Best Restaurants.
🤮 1/5 - Insulting
By 👻 @surplus68, 02/19/2023 3:00 am
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We have never been as insulted as we were on 2/18 by the evening hostess Ms Valentina Garcia. Because we had two separate reservations at this restaurant, Ms Garcia accused us of double booking with the intention of making our group bigger. We tried to explain that our son and friends wanted to be on their own and my wife and I also in our own. We checked and nothing in their reservation rules excludes minors from being on their own. We were in Miami as tourist and he was celebrating his birthday with his group of three friends that also traveled to be with him. At 10:00pm she declined to hear anything we had to say and like a judge scolded and punished us for breaking the rules. She wouldn't accept any alternatives and with a "silly smirk" in her face in front of other patrons told us that we would not be eating there that night. Like in the movies!! We are fans of Hillstone/Houstons since its origins and this was a very big disappointment. Ms Garcia is clearly not mature nor qualified to be in that position and deal with people reasonably. She is not a good listener and simply chose the outcome that hurts their brand the most instead of finding an equitable solution without losing a client. There was nothing deliberate or sinister about what we did. Our intention was honest so that we could all enjoy a dinner and were not looking to change it in any other way. At 10:00pm she simply chose to let us go and find dinner elsewhere instead of just sitting us on separate tables as we intended! We still don't understand the rule she referred to and why it is so important. A client is client no matter where they sit. She assumed, insulted, embarrassed and dismissed us like nobody wants. We are still in shock!
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