Waiting for concierge service for over 24 hrs and nothing - Hotel Landgoed Het Roode Koper Ermelo - Trade Reservations
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Hotel Landgoed Het Roode Koper Ermelo Reviews from The Last Year
People say living like god in France. Not really,... this is the place.
A haven of peace and quiet. Excellent kitchen. Michelin star. An immaculate landscape park garden. Truly Dutch. Great high-end family hotel. Plan for a bike trip. And do not forget your swim gear and walking shoes. Or else tennis. And if this is not enough horseback riding. People say living like god in France. Not really,... this is the place.
A nice stay in the woods
A beautiful old villa hidden in the woods. This time everything was actually good, from reception to departure. Breakfast and dinners were excellent. Very correct and attentive employees who are ready to help you. The suites are spacious and very attractive. The hotel is located in a beautiful part of the Veluwe.
Purely relax and enjoy!
A real pearl among the many beautiful hotels and restaurants that belong to the Relais & Chateaux chain. A beautiful large domain in the Veluwe with a large beautifully landscaped garden, including a heated outdoor swimming pool (unfortunately only from April) and tennis court in the middle of the trees. Cozy salons with a fascinating library. Room was perfect with a lovely view of the park. The evening menu and breakfast were also great. Service is super professional but at the same time passionately attentive. We will be back and with more time
It's all about the money, deceiving booking process
I am working in a travel company, who made a booking in Het Roode Koper for July 2023, and I wanted to express my profound disappointment and frustration regarding the booking experience with the establishment. Our company specializes in curating luxurious travel experiences, and we have been in the industry for over two decades. It is with regret that I must convey our dismay at the lack of cooperation and understanding displayed by the management team during a challenging situation. The booking for a delightful getaway in July 2023 had to be canceled due to a sudden illness within the family, a circumstance beyond our control. When initially inquiring about the booking for six individuals, we were provided with specific cancellation conditions. To our astonishment, these conditions changed following the confirmation. Contrary to the information on the website, which cites adherence to the Uniform Conditions for the Hotel and Catering Industry, it appears that the hotel selectively overrides these conditions. What is particularly disconcerting is the inconsistency in communication. Initially, we were informed that the booking could be rescheduled for future dates, only to be later denied this option. In our two decades of operation, we have collaborated with numerous high-end establishments worldwide. Regrettably, the unresponsive and uncooperative attitude displayed by Mrs. Sorensen, who even failed to reply to my email, has been unparalleled. Despite not requiring a deposit upon confirmation, only after the cancellation, we were promptly invoiced for the entire stay (Eur 5 700), including three, four, and five-course dinners for six individuals—a booking we cancelled 14 days in advance. Moreover, the inclusion of travel agency commission in the invoice is both surprising and disappointing. Typically, in the hospitality industry, a professional and customer-oriented approach involves exploring mutually beneficial solutions. This could include offering future stays, discounts on subsequent reservations, or other gestures of goodwill. Unfortunately, we witnessed none of these efforts from the hotel and we understand that they obviously don't appreciate our business. It is regrettable that our initial promotion of the property has left us disheartened, as the cancellation policy appears to be misleading and unfair. A fundamental tenet of hospitality is ensuring guests feel valued and cared for, yet, in this instance, the focus seems to be solely on financial transactions. Sincerely, Tatyana Zhelyazkova
Mediocre menu
Restaurant: small dishes, well prepared. But only fish and main course: pigeon. No other choice. And that during the game season! Give people the choice between meat or fish. Staff keep coming between conversations, even during a speech
unique location
beautiful location in the middle of the forests of the Veluwe. Excellent reception from our group and guidance to the rooms. Beautiful rooms, everything in English country house style, just like the entire main building. Very nice, large, well-maintained grounds with an outdoor pool for the summer. Meals in the restaurant are of a fairly good standard, but no stars. Breakfast on the 1st day was a bit meager, the 2nd day, after our comments, perfect. Beautiful rooms where tasty meals are served. food at a high level, but not a star. Excellent staff as expected at a Relais & Chateau. Minuses: large wine list but many wines exhausted. First day bottles of water on bedside tables, 2nd day not anymore. Towel service was also absent. Conclusion: top business but not the absolute top you would expect at R&CH
Pampering
It has now become a regular occurrence for us to visit the Red Copper a few days a year. Lovely hotel, nice and lazy, nice rooms, excellent service. A bit stiff, but that's more of an appearance. If you come there more often, it will no longer be noticeable. What remains striking is the beautiful hotel, the location and, for me, the best breakfast you could wish for.
Dinner with a large group in a separate room was a real pleasure.
Dinner with a large group in a separate room was a real pleasure. To thank our relations for their cooperation and trust, we organize an annual dinner. It is very important that this is taken care of down to the last detail and that it is a special experience for our experienced guests. We enjoyed a delicious dinner and, in close consultation with the accessible sommelier Jasmijn, selected a number of excellent matching wines. A successful evening at a successful location.
Cozy Hotel, delectable cuisine
Beautiful location, in the middle of the woods. Hotel rooms very comfortable albeit slightly dated. Staff very welcoming and good at their job. The food is exceptional. We had 2 nights with the 4 course dinner and each course was delicious. The chef is very creative with the terroir yet avoids getting all snobbish like so many Michelin restaurants. We will definitely come back to enjoy the food and cycle around the Veluwe. Highly recommended!
Great stay, but service orientation varies considerably
We have visited Het Roode Koper a number of times and have always been completely satisfied. However, this time I noticed that the service-oriented attitude of the staff varied considerably. At breakfast I wanted to order coffee from a young lady, to which I received the answer that I could do this myself, in the corner there is coffee and tea. Until a male colleague walked into the restaurant and politely asked all tables if they wanted coffee or tea. And this was neatly served at the table. This gave us a special aftertaste. One evening we had the 4 course dinner, all courses were very delicious and we had an excellent meal. The downside is that we poured the bottle of water ourselves and afterwards we were never asked if we wanted another bottle. The other tables were provided with plenty of glasses of water and new bottles without asking. Small thing but still. After dessert we were asked if we wanted coffee or tea. We ordered tea and coffee. We expected a little bit of sweetness with this. What struck us is that the table next to us was asked if they wanted friandises with it. Again the feeling, why there and not with us? All these little things gave us a special feeling. We have not experienced this before. Still a shame!
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Waiting for concierge service for over 24 hrs and nothing
By 👻 @CommandingLimit12, 05/13/2024 10:18 pm
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I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
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Answer from 🎱 @PerceptiveWash44 (05/14/2024 6:37 pm)
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Good Afternoon. It looks like you have requested a name transfer for Carbone NY. Unfortunately, this is one of the restaurants that is almost impossible to do name changes for. They don’t accept phone calls so they are difficult to change the reservations that were booked online.
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