Great stay, but service orientation varies considerably - Hotel Landgoed Het Roode Koper Ermelo - Trade Reservations
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😒 3/5 - Great stay, but service orientation varies considerably
By 👻 @Odyssey07707170768, 08/12/2023 3:00 am
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We have visited Het Roode Koper a number of times and have always been completely satisfied. However, this time I noticed that the service-oriented attitude of the staff varied considerably. At breakfast I wanted to order coffee from a young lady, to which I received the answer that I could do this myself, in the corner there is coffee and tea. Until a male colleague walked into the restaurant and politely asked all tables if they wanted coffee or tea. And this was neatly served at the table. This gave us a special aftertaste. One evening we had the 4 course dinner, all courses were very delicious and we had an excellent meal. The downside is that we poured the bottle of water ourselves and afterwards we were never asked if we wanted another bottle. The other tables were provided with plenty of glasses of water and new bottles without asking. Small thing but still. After dessert we were asked if we wanted coffee or tea. We ordered tea and coffee. We expected a little bit of sweetness with this. What struck us is that the table next to us was asked if they wanted friandises with it. Again the feeling, why there and not with us? All these little things gave us a special feeling. We have not experienced this before. Still a shame!
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