Buyer beware if you are booking reservations. - Hotel Metropole Avalon - Trade Reservations
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🤮 1/5 - Buyer beware if you are booking reservations.
By 👻 @Stephanie M., 03/18/2023 3:00 am
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Just called the hotel to nook two rooms snd the woman who answered could give me availability and asked i give exact dates over a 6 week period. Pretty cumbersome so I went back to the website snd booked one room at a cost of $1400.00 for 2 nights. When i could not find the second room with the same views i called the hotel and the same unhelpful woman answered and told me she cannot give me a second room with the view. I asked her to cancel the first room since I cannot get a second. This was all within 5 mins of booking the first room online. I WAS CHARGED $$150 to cancel the room when 1) they would not help me book anything on the phone and 2) i could not book 2 rooms at the sane time. Super disappointing service and policies for a higher end hotel. Customer service should not be associated with this hotel.
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