Disappointing stay - Hotel Villa Cipressi Bellano - Trade Reservations
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🤮 1/5 - Disappointing stay
By 👻 @Freestyle1980, 09/02/2022 3:00 am
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Our stay was not what we paid for. The staff was extremely rude. The biggest issue we had was the shower. It didn't drain and would fill up with water that went above your feet within a few minutes. We asked the hotel twice to fix this and still it remained an issue the entire stay. The final issue came when we checked out. Their shuttle was broken, so they advised we taxi to the train station. I asked how much this would cost, and was told 5€. The taxi driver told us it was 10€. The additional amount isn't a big issue. The issue was the rude and incompetent staff. With the shuttle broken, the hotel should have absorbed the cost of the taxi. Instead we were met with rude staff and were never contacted back by management despite asking. Shame on "R Colletion Hotels". Corporate leadership should very much look into their staffing at the Cipressi.
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